Deploy Healthcare Chatbots to Automate Healthcare Services

Healthcare industry chatbots make it easier for patients, insurance companies and healthcare professionals to communicate with one another.

Patients’ full healthcare experience will be enhanced with the help of automation and delivered through the Yellow.ai healthcare chatbot.

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Win with healthcare chatbots

of live contact
reduced

of internet users feel that the best feature of a chatbot is
its 24-hr availability

of customer support
cost saved

more ease in accessing customer information

Top industry use-cases of healthcare chatbots

Provides the correct patient information

Healthcare data, such as illness symptoms, diagnostics, markers and potential therapies, are used to train chatbot algorithms.rnrnChatbots can comprehend the user’s inquiries and respond based on predefined labels in the training data.

Assists in scheduling appointments

A medical chatbot extracts information about appropriate physicians, open slots, clinics and pharmacy hours, helping patients schedule appointments with physicians.

Addresses insurance-related queries

Patients can use healthcare chatbots to get insurance and access vital medical resources.

Collects feedback

Chatbot solutions for healthcare combining chatbots with RPA or other automation systems aid in automating healthcare billing and insurance claim processing.

Answers queries in seconds

Chatbot technology in healthcare serves as an all-in-one solution for addressing all general queries of patients in seconds.

Appointment management

Assist hospital staff and patients book, scheduling and managing appointments and bookings with ease.

Active health reminders

Help patients track their medication schedule through personalized reminders.

Seamless patient engagement

Track and guide the patients through suggestions on workouts, meditation, nutrition and overall health management.

Our customers

Benefits of healthcare chatbots

24/7 patient support

Patients may access any medical help 24 hours a day, seven days a week, thanks to AI agents. rn

Scalability

More employees are needed to handle many demands at the same time. But intelligent chatbots can manage multiple interactions at once with high accuracy.

Cost reduction

A chatbot delivers rapid replies and alters the response based on the input.

Real-time interaction

Chatbots enable to cut company overheads associated with manning the desk or contact centers.

Win patient trust

Chatbots never leave the patients unattended. They win patients’ trust by providing an efficient and prompt response.

Reduced waiting times

Chatbots enable patients to get immediate response and solutions instead of having to pick up the phone, send an email, or even wait in line.

Popular integrations

Who can leverage healthcare chatbots?

Diagnostic centers

Hospitals

Mental health clinics

Why choose Yellow.ai for building an healthcare chatbots?

Omnichannel customer experience

Proprietary NLP engine

Proactive multilingual support

Customizable and scalable

Advanced contextual understanding

Live agent hand-off

Customer analytics

Easy integrations

No code development

We win, when our customers win!

“The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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