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Drive powerful customer & employee experiences with Yellow.ai & Freshworks

Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
Improve agent productivity by 50% by routing only complex customer queries to agents.
Boost customer satisfaction with 24/7 multilingual and omnichannel support

Global customers driving impact with us

Go-live with pre-built template by Yellow.ai Marketplace

Integrate in 3 simple clicks

Yellow.ai Freshworks Integration

FRESHDESK – REDUCE SUPPORT COSTS BY UP TO 60%

Superpower your agents with a contextual and intuitive helpdesk

Efficiently address recurring customer inquiries with Yellow.ai’s dynamic AI agents, enabling up to 80% of questions to be resolved through self-service
Save an agent’s time by automating FAQs in minutes using Yellow.ai’s DocCog feature and respond to customers instantly
Enable agents to handle complex requests by converting bot conversations directly into tickets on Freshdesk
Provide ticket history, expected SLAs, related documentation and transcripts to agents by connecting with Freshdesk

FRESHCHAT – IMPROVE CSAT BY 40%

Exceptional support powered by real-time, goal-based conversations

Seamlessly transition conversations from dynamic AI agents to Freshchat support agents when human assistance is needed, enhancing agent productivity by 50%
Equip agents to handle more complex customer queries via real-time conversations on Freshchat, by providing historical context
Empower agents on Freshchat to have personalized communication with customers, via video and voice calling powered by Yellow.ai
By integrating with Freshchat, get insights into customer engagement and optimize for resolution times

FRESHSERVICE – BOOST EMPLOYEE PRODUCTIVITY BY 50%

Streamline IT support to improve employee experience

Deploy dynamic AI agents within Freshservice to address day-to-day employee queries
Convert bot conversations into incident tickets on Freshservice to track issues and requests
Enable self-service by providing an enriched employee knowledge base on Freshservice and provide employees with quick access to relevant information with Yellow.ai’s DocCog
Intelligently escalate urgent and complex requests as a ticket to a support agent or a team within Freshservice

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