By Use Cases
By Industry
Deliver frictionless experiences for oil, gas and utilities customers
Slash operational costs and boost efficiency with Yellow.ai’s Dynamic Automation Platform to provide 24/7 support.
Drive efficient business growth with hassle-free customer experiences
60%
reduction in support costs
30%
higher order completion rates
Anytime anywhere customer service
Self-serve up to 80% of incoming requests across channels, in over 135+ languages
Dynamic voice AI agent
Elevate customer experience with human-like voice AI agents, proficient in understanding intent, industry-specific phrases and providing personalized responses. Ideal for outbound marketing and managing inbound queries.
Scheduling services
Enable effortless scheduling for customers seeking service time slots. Seamlessly integrate with existing CRM/ERP platforms for real-time availability and tracking of waste pickup, tank refills, and technician visits.
Billing and payments
Boost business growth and revenue through seamless payment collections across channels, effortlessly connecting with existing payment platforms.
Plug & play integrations with
100+ industry-leading platforms
Drive customer engagement
Dynamic AI agents for Oil & Gas and Utilities enable automated onboarding, timely reminders and proactive notifications for connected customer experiences.
Onboarding
Automate registration, verification and new account creation
Payment reminders
Send out reminders on text and voice channels to ensure timely collections
Alerts and notifications
Send out proactive notifications on outages, usage status, pickup schedule and more
Personalized experiences
Yellow.ai’s Conversational Commerce Cloud provides generative AI-powered marketing templates, end-to-end campaign workflows and Customer Data Platform (CDP) that helps in driving 60% increase in engagement.
Insights
Create dashboards to access real-time insights and improve customer experience.
Location-based services
Provide support based on customer location.
Curated offers
Leverage Customer Data Platform to run targeted marketing campaigns.
AI-enabled support agents
Transfer conversations seamlessly to support agents to reduce wait times and increase customer satisfaction by 40%
AI-powered suggestions
Empower support agents with canned suggestions to provide quicker resolutions
Chat summarizer
Summarize agent chats using AI to keep conversation log and track agent performance
Performance insights
AI-generated conversation insights to coach agents and improve performance
Yellow.ai, the driving force behind your
success
Bharat Petroleum
“Urja bot is highly scalable and can be deployed to help users in different geographies, languages, demographics on multiple platforms. Considering the complexities and diversity of BPCL’s businesses and customers, the multilingual capabilities and 24/7 availability of Urja enables BPCL in improving the ease with which customers connect with the company.”
500K+
bookings on bot per month
Waste Connections
“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLPTM which enables zero training for NLP models, would elevate customer and employee experiences from day one. We firmly believe that Yellow.ai DynamicNLPTM will open new avenues to scale up additional use cases of customer support and agent productivity.”
$3.6 M
cost savings per year
We've been called gamechangers for a reason.
The most trusted & award-winning AI platform out there.
