By Use Cases
Slash operational costs and boost efficiency with Yellow.ai’s Dynamic Automation Platform to provide 24/7 support.
reduction in support costs
higher order completion rates
Self-serve up to 80% of incoming requests across channels, in over 135+ languages
Dynamic voice AI agent
Elevate customer experience with human-like voice AI agents, proficient in understanding intent, industry-specific phrases and providing personalized responses. Ideal for outbound marketing and managing inbound queries.
Enable effortless scheduling for customers seeking service time slots. Seamlessly integrate with existing CRM/ERP platforms for real-time availability and tracking of waste pickup, tank refills, and technician visits.
Billing and payments
Boost business growth and revenue through seamless payment collections across channels, effortlessly connecting with existing payment platforms.
Dynamic AI agents for Oil & Gas and Utilities enable automated onboarding, timely reminders and proactive notifications for connected customer experiences.
Automate registration, verification and new account creation
Send out reminders on text and voice channels to ensure timely collections
Send out proactive notifications on outages, usage status, pickup schedule and more
Yellow.ai’s Conversational Commerce Cloud provides generative AI-powered marketing templates, end-to-end campaign workflows and Customer Data Platform (CDP) that helps in driving 60% increase in engagement.
Create dashboards to access real-time insights and improve customer experience.
Provide support based on customer location.
Leverage Customer Data Platform to run targeted marketing campaigns.
Transfer conversations seamlessly to support agents to reduce wait times and increase customer satisfaction by 40%
Empower support agents with canned suggestions to provide quicker resolutions
Summarize agent chats using AI to keep conversation log and track agent performance
AI-generated conversation insights to coach agents and improve performance