envision

Envision by Yellow.ai is a one-of-its-kind content property with technology at the center of it all. The objective of this property is to envision the future of technology and its role in revolutionizing experiences. We aim to bring together luminaries, thought leaders, influencers, and industry experts under one roof to share their unbiased opinions in this purely educational series of events.

Get in on the latest in AI

Sneak-peek into Envisions!

What’s New at Yellow.ai
2022 Q1

Meet our leaders and subject matter experts on the new product announcements this quarter and see how these capabilities can transform your business. Come join the panel discussions and interactive product demos with Conversational AI industry experts.

Missed the live session?

Watch Envision: Next in Tech

1. Keynote by CPO, Rashid Khan

Why total experience automation matters?

Rashid Khan

Co-Founder & CPO

Linkedin

It is becoming increasingly important for businesses to provide personalized, connected and intuitive experiences for their consumers and employees across a wide range of potential touchpoints. Rashid Khan, Chief Product Officer of Yellow.ai, walks us through the importance of Total Messaging Channels (TMCs) emerging as a significant strategic method for providing superior customer and employee experience.

  • Total experience is increasingly becoming a key competitive advantage.
  • The use of messaging channels i.e. conversational messaging is emerging as a critical strategic means for achieving superior customer and employee experience.
  • Customer delight and happier employees are becoming primary end-business outcomes.

2. Marketplace launch

Introducing new pre-built, low-code Dynamic AI agents

Using data from billions of conversations, we’ve been able to create pre-built Dynamic AI agents for industries such as automotive, retail and human resources. You can now select pre-built templates from the world’s largest marketplace for enterprise-ready AI agents and Ai agent components as well as configure them according to your requirements

  • Prebuilt, pre-trained hundreds of Dynamic AI agent templates across verticals, use cases and channels.
  • Faster time to market, ease of use and convenience.
  • Reduce deployment time by up to 50% and increase solution accuracy.
Panelist
Pankaj Kumar

VP, Product Management

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Ganesh Srinivasan

Director, Product Marketing

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Dhiraj Ramakrishnan

Director, Product Management

Linkedin

3. Panel discussion

Highlighting the role of conversational AI in enriching employee experiences

Watch the insightful customer panel with Sejal Parikh, MD, Accenture. Says Ms Parikh, “The HR function has changed in the last decade. There has been a complete shift to talent management with a focus on talent attraction, talent engagement and more. Conversational AI is helping reduce the repetitive queries that we deal with. AI can help improve employee engagement and also save up to 40% of an HR personnel’s time.”

  • Utilize the best practices and latest trends in technology to sustain the hybrid working environment.
  • Leverage conversational AI tech to drive employee engagement initiatives.
  • Use pre-built HR bots that automate end-to-end employee experience using out of the box integrations
Panelist
Sejal Parikh

MD at Accenture- SAP Cloud

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Tejeswi Sreekantan

Global Director, Partnerships

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Garima Pandey

AM, Product Marketing

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4. Live demos

Creating intelligent voice bots to humanize voice interactions

Watch the demo by our Voice Product lead, showcasing intelligent voice bot conversations that highlight the Dynamic AI agent’s ability to empathize, understand, reroute and complete journeys in multiple languages, tonalities and accent.

  • Humanize voice interactions to enhance conversational experience.
  • Build bots that can handle interruption while being empathetic and adaptive.
  • Understand multiple languages and dialects.
Panelist
Abhimanyu Singh

Associate Director, Product Management

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Ganesh Srinivasan

Director, Product Marketing

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5. Inbox feature release

Launching a host of new functionalities

Discover how Inbox with its newly launched features can boost agent productivity by up to 30% and improve CSAT by up to 40%. The new features will augment the benefits of Inbox for its users.

  • Reduce Email ticket resolution time with Auto Assignment.
  • Enhance Customer Experience with Email SLA Management.
  • Never let conversations go unanswered with post-24 hour WhatsApp messaging.
  • Provide in-person support from anywhere with video calling.
Panelist
Ashwin Vedachalam

Product Manager, Product Management

Linkedin
Nitish Bhardwaj

Manager, Product Marketing

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Akshat Dhabi

Product Manager, Product Management

Linkedin

6. What’s new in Engage

Introducing unified user profiles with in-app tracking and seamless integrations with CRMs/MarTech stack

We have realized how important it is for brands to deliver an omni-channel customer experience that’s consistent and delivers a holistic customer experience throughout the customer lifecycle, from acquisition through transaction, to retention and growth. In this hands-on session, learn about the new capabilities and how you can build a cohesive marketing strategy with 360-degree Engage.

  • Enable omnichannel experiences across the customer lifecycle.
  • Drive data-powered lead generation strategy using a unified user profile.
  • Improve conversion rate with 2-way engagement.
Panelist
Surender Selvaraj

Associate Director, Product Management

Linkedin
Sarthak Gupta

Product Manager, Product Management

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Garima Pandey

AM, Product Marketing

Linkedin

7. Studio updates

Showcasing ways to enhance conversational design

If you are a developer, you must watch the Studio updates. Our Product Lead showcases how to enhance Conversational Design seamlessly with Bot Studio.

  • Auto-recommendation of utterances to empower organizations to go live faster with greater accuracy of intent detection and resolution.
  • Identification and classification of erratic/problematic conversations which will help organizations improve the experience their end-customers face.
Panelist
Anirudh Shenoy

Senior Product Manager, Product Management

Linkedin
Nitish Bhardwaj

Manager, Product Marketing

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Chapter 01
The Future of Voice AI
Clock

1hr 15 minutes

Join 10+ industry experts and 5 intriguing sessions in a quest to find out if voice AI really is the future of businesses or just another hype!
Dropdown

Keynote: Will Voice AI Make or Break Your CX?

Riyaz Ladiwala
Senior EVP &
Head of Technology & Operations

Riyaz is Senior Executive Vice President at Edelweiss and currently heads the tech and operations function at Edelweiss Wealth Management. He comes with over 25 years work experience in finance. He helped build the first equity and personal finance web properties in India and has played a key role in defining and delivering the overall technology architecture and strategy at Edelweiss Wealth Management.

Expert Opinion: The Role of AI in Digital Transformation

Kane Simms
Founder, VUX World | Speaker and host

Kane Simms is one of the world’s premier voice strategists, working with top brands on conversational AI and digital transformation initiatives. He’s the founder of AI consultancy and leading podcast, VUX World, is a Harvard Business Review-published thought-leader, voted in the top 10 voice AI influencers by Voicebot ai. He’s a speaker, a conversation design trainer and one of the voice AI industry’s most well-known personalities.

Case study

Arjun S

CEO

Varun Vijaygha

Global Lead – Voice Bots

Platform Demo

Experience a short live platform demo, and explore how easy it is to get started with yellow ai no-code platform.

Roundtable Discussion: Is Voice AI the Future or A Fad?

Sridhar Subbaraman

Co-founder & CEO

Sudhir Rao

Director – Partner Technology

Bradley Metrock

CEO

Neha Verlekar

Chief Manager Business Operations

Ashish Chauhan

VP of IT

Pethachi Pichappan

VP of IT

Chapter 02
The Future of Retail & E-commerce
Clock

3hrs 3 minutes

Watch 4 sessions where industry leaders explore new challenges and growth opportunities for retailers and ecommerce players, with CX as a key differentiator to capture market share.
Dropdown

Keynote: How Zalora is preparing itself to stay ahead of the game this virtual shopping season

Kannan Rajaratnam
Regional Director of Payments &
Customer Operations

Kannan comes with over 15 years of experience in leadership roles at companies such as Groupon, Shell, and several others. Learn how his team at Zalora is planning to take on the shopping spike this holiday season by fine-tuning their digital customer engagement strategy.

Virtual Coffee table

How AI is transforming the retail space amidst a pandemic

  • What leaders in the retail space have to say about AI-led digital transformation
  • From physical to digital – Leaders talk about 10 ways conversational AI is transforming the retail space.
  • Conversational AI enables increase in revenue for retail – Myth or fact?
  • Thanksgiving, Black Friday, Christmas, New Year, singles day – Preparing your business for the virtual shopping season
  • Conversational AI for retail – The future or a hype?
Sanjay Kumar Tripathi

Chief Digital Officer

Pranshu Rastogi

CX Head

Prakash K. Mohapatra

Global Marketing Leader

Kartikeya Singh

Director, IT

Vach Pillutla

CEO

Nitin Agarwal

Co-founder

Neil Barman

Chief Growth Officer

Expert Session: Generate more business with Instagram Messaging

Ekta Agarwal
Strategic Product Partnership

With over 5 years of experience, Ekta has worked with popular brands such as Facebook, Zomato, Uber, and Deloitte. Unlock the key to leveraging Instagram as a marketing channel to better the retail experience for your customers.

Case Study

Justin Joseph

Head of Digital, Marketing & CRM, S.E.A.

Maneesha Bhusal

Director, Head of Customer Experience

What you will learn from Envision – The Future of Retail
and E-commerce?

Whether you’re a brand founder, CEO, CIO, product manager, growth marketer, Customer Support Head, or any other key decision maker – we can guarantee you’ll have priceless insights to take home, and much more you can act upon

Learn from industry experts

Learn directly from industry experts on Future Proofing Brands with Conversational CX: how it’ll impact brands and customers and how you can leverage it to drive conversions, impact and offer a differentiated value proposition to break through the clutter of the festive season.

Kick-Start your CX Automation Journey

Not sure where to start? Learn how to engage customers with an AI-powered digital assistant that captivates users, delivers actionable insights and drives conversions. Take home practical, do-able tips that’ll give you a great launchpad to kick off your CX automation journey.

Take home actionable tips

You’ll learn how to integrate Conversational CX into your brand strategy, and see results right from the get-go. Our experts will answer everything you’ve wanted to know!