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Yellow.ai - Zendesk Sunshine Conversations - Integration

Delightful customer experiences by Yellow.ai with Zendesk Sunshine Conversations

Learn how you can increase customer satisfaction by upto 40%!

  • Instant, omni-channel customer support
  • Personalized customer engagement
  • Intelligent transfer to human agent

Go-live with pre-built template by Yellow.ai Marketplace

Integrate in 3 simple clicks

Zendesk Integration

Cover All Sunshine Conversations Channels

24/7 instant customer support

  • Provide support on messaging, email and social channels
  • Historical context carried across channels for consistent experiences
  • Build once, deploy across Sunshine Conversations channels to scale fast

Reduce support costs by 60%

Seamless transfer to
AI-empowered live agents

  • Transfer of calls from Dynamic AI agent to human agent for complex queries
  • Contextual information and history of conversation seamlessly transferred to human agent for context
  • Agents powered by auto-suggestions, historical context for  accurate resolutions

Up to 25% increase in lead generation

Personalized customer engagement

  • Contextual recommendations based on real-time customer data
  • Generate leads more effectively with conversations based on customer insights
  • Constantly improve quality of interactions with access to conversation insights

Yellow.ai, the driving force behind
your success

Coda Payments

“We chose to work with Yellow.ai due to their language capabilities, especially in SE Asia. We rolled out the chatbot in 4 of our high-volume countries and the whole process was easy and quick. We noticed our customers loved the bot and this helped us reduce tickets thus being cost-efficient.”

Bharati Amarnani

Director – Global Customer Support

Coda Payments - Case Study

Zuno (formerly Edelweiss General Insurance)

“Our vision is to make insurance easy, friendly and transparent and our AI Voice Bot is another step in this direction. We are happy to partner with Yellow.ai in this digital transformation journey.”

Shanai Ghosh

Executive Director & CEO

Zuno Insurance - Conversational AI

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