Drive conversions from local customers
through Google
Business Messages

Automate conversations and foster conversions on Google Business Messages through innovations at Yellow.ai. Deploy chatbots to converse with potential buyers for your Google business listings.

0

%

of product searches start on Google

0

%

mobile searches for local businesses call or visit in 24 hrs

0

%

increase in ‘near me’ or hyperlocal searches in the last 2 years

0

%

of local searches becomes purchases

Always be available to customers who are
right around the corner

Be where customers are looking for answers

5.5 billion searches occur every day on Google. Let a chatbot assist when people are researching products, looking for a local business, ready to purchase or want your help with a task on real-time basis so you never miss an opportunity.

Enable faster resolutions with Smart Reply Chips

Respond to inquiries through search or maps with an AI chatbot that helps reduce resolution time and strengthens relationships, showing customers that you care.

Gather insights and provide contextual responses

Our proprietary NLP engine + NLU enables chatbots to provide contextual responses and personalised product suggestions to a customer, keeping them coming back for more. Our chatbots exude ~95% accuracy from day 0.

Convert conversations into sales by addressing to
hyperlocal customer queries in real-time

Generate qualified leads

Automate collection of contact details of customers interested in your product and use it to retarget customers or to send them promotion details with our AI-powered campaign management tool.

Upsell, cross-sell with carousels and photo cards

The chatbot is capable of analysing past interactions to provide smart suggestions using photo cards or carousels directly on chat, so customers don’t have to switch apps and they can have a deeper engagement.

Decrease cost per sale

The cost per sale is much lower when a chatbot engages people on all levels of the customer journey; adding bandwidth to your team, saving you time and operational costs as well as delighting customers and employees.

Deliver support in the moment it
matters the most

Help customers in their moment of need

Support your customers when they most need it. Respond to inquiries on search or maps with an AI chatbot that helps reduce resolution time and strengthens relationships, showing customers that you care.

Direct calls to chat and save operational costs

Google search drives massive call volumes to businesses. Direct them to Google Business messages, let the chatbot handle the queries and save operational costs. In case of complex inquiries, seamlessly handover to a live agent.

Improve CSAT

Provide superior experiences with an AI chatbot atop Google Business Messages that offer real-time resolution and smart product recommendations, improving your CSAT dramatically.

We win, when our customers win!

“Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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