Pioneering AI-first patient care: 24/7 personalization at lower costs

Provide on-demand, consistent customer support in healthcare from booking consultations to sharing prescriptions, and beyond. Outpace competitors with rapid time to value, unmatched scalability, and HIPAA compliance.

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Trusted by leading healthcare enterprises

90%

of healthcare queries self-served

40%

increase in customer satisfaction

50%

uplift in agent productivity

Boost healthcare support efficiency with human-like empathy

Make high query volume handling effortless: Self-serve 90% of FAQs with accurate resolutions (having <1% hallucinations). Personalize interactions in 135+ languages.

Appointment booking and rescheduling

Automate booking and updation of appointments and lab tests. Free up healthcare agents for high-value tasks.

Human-like voice interactions

Tackle interruptions with empathy using voice AI agents, adept in active listening. Transfer complex queries to live agents.

Secure billing and payments

Streamline invoicing, billing, and reimbursements with smooth integration with existing payment solutions.

Win patient loyalty with connected healthcare journeys

Prevent patient churns. Help them find nearby clinics, book virtual consultations, and enable post-consultation follow-ups, capturing context across 35+ channels.

Seamless patient onboarding

Automate the registration, verification, and new account creation of patients.

Proactive alerts and suggestions

Share medication reminders and preventive care, nutrition, and health tips based on previous chat history and test results.

Post-consultation summary and lab results

Send a digital summary of prescription, diagnosis, and lab reports on the channel of patients’ choice.

Go live 2x faster, make informed decisions

Stop building healthcare support agents from scratch, and digging data to make decisions. Deploy easy-to-use AI in seconds and improve performance by tracking metrics.

60% operational costs reduction

Go live 2x faster with 40% faster implementation. Avoid the need for coding or NLP training.

Hassle-free system integration

Get 150+ pre-built templates with healthcare terms. Enable flexible integration with 80% containment out of the box.

Data-driven decisions

Collect feedback with CSAT and NPS surveys. Help agents improve service with chat summaries via AI omnichannel agent inbox.

Secure patient data with robust compliance measures

Don’t compromise on data privacy and security to earn patients’ trust. Yellow.ai has got you covered with ISO, HIPAA, SOC2, GDPR, and PDPA compliance.

Enterprise-grade security

Provide role-based access control, single sign-on, OAuth, SAML integration, and deep integration with EPIC.

Data breach elimination

TLS 1.3 encryption in transit (TLS 1.2 supported for backward compatibility), AES 256 encryption at rest.

Cyberattack detection and prevention

Drive pen tests and vulnerability management on the code/platform levels (WAF, DDOS, IPS & IDS covered).

GoodDoctor Technology

“At Good Doctor, we are committed to building a robust digital healthcare ecosystem connecting medical professionals with patients, to deliver high-quality health services. Deploying a conversational AI-powered solution enabled by Yellow.ai allows us to seamlessly engage with 700+ patients 24/7 on their preferred channels like WhatsApp. The aim is to improve accessibility of healthcare without being constrained by time and geographic boundaries.”

Nopri Yandi

Head of Customer Experience, GrabHealth, GoodDoctor Technology

Cipla

“Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with the industry’s best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”

Associate Director, Breathefree

Lead – Patient Access, Adherence & Special Projects at Cipla

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Gartner Yellow.ai Named a Challenger in 2023