Unleash endless possibilities with YellowG, the industry’s first generative AI-powered platform!

Real-time, data-driven AI analytics for enterprises

Derive valuable customer insights from essential conversational AI metrics such as deflection rate, goal completion rate (GCR), CSAT, first response time (FRT) and more with our Customer service platform.

World’s leading enterprises trust Yellow.ai

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TRACK METRICS THAT MATTER THE MOST

Actionable
conversational insights

Improve your customer satisfaction and engagement with 20+ real-time actionable insights. Enable enterprises with impactful decision-making from customer conversations and chatbot analytics like user feedback, top customer flows, user acquisition details, bot performance, bot activity, etc.

OPTIMIZE CONVERSATIONS

User journey visualization

Create a seamless user experience by understanding user intentions and improving the overall conversation flow. Deep dive into crucial customer analytics – what journeys users are taking, where and why are users dropping off, etc., and analyze conversations based on the best and worst-performing journeys.

TRACK BUSINESS GOALS IN REAL-TIME

Goal-based tracking

Design outcome-oriented goals tailored to specific business purposes such as order tracking, lead collection, hotel booking, etc. Enterprises can utilize funnels to track user progress through defined steps, improve performance, and boost engagement.

MEANINGFUL, SHAREABLE, AND ACTIONABLE REPORTS 

Data explorer

Building custom analytics is incredibly easy with Data explorer, a business intelligence tool within Yellow.ai Customer service platform. With over 10 prebuilt datasets and custom tables, visualize data on a shareable dashboard through simple, consumable, and beautiful graphical widgets.

Yellow.ai the driving force behind
your success

Sony India

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”

Vishal Mathur

National Head of Customer Service

100+ API integrations

A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.

Deliver an exceptional experience while driving down costs by 60%

Integrate. Automate. Communicate instantly. It all starts with a conversation.

Conversational Service Cloud

Boost productivity and customer engagement with enterprise-grade self-serve support.

Conversational EX
Cloud

Meet your 24/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.

We've been called gamechangers for a reason.

The most trusted & award-winning AI platform out there.
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