Analyze, Implement, Improve. Drive
Efficiency With Our CX Analytics

Get deeper insights into what your users are doing on the bot and why in real time. Track and analyse key metrics to understand user intent better, improve chat experience and increase goal completion.

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Increase in CSAT

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Intent-resolution accuracy

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Self-serve

Know your customers and employees
better than they know themselves

Understand your customer with conversational analytics

Get a detailed understanding of your customer’s intent and sentiments with our proprietary NLU engine. Track their positive or negative sentimental trends to get deeper insights, not just impressions and clicks.

Track top search queries to optimize your business processes

Identify top customer questions, pain points, interests, user journey, etc. to know what your customer are often talking about and build business strategies based on these insights to improve your CSAT and increase sales.

Use audience segmentation for higher conversion

Segment your customers basis their search and purchase trends and use those insights to upsell/cross-sell products that suit their personalised needs.

Get a bird’s eye view of key metrics and
analytics – realtime

One place for tracking all key performance metrics

Get real-time reporting of key metrics like Average Wait Time (AWT), First Contact Resolution (FCR), accuracy, total active queries, etc. to channel the analytics into empowering representatives.

Assemble your dashboard and get custom reports

Create unique dashboards and reports – with metrics and success indicators relevant to your business. The cherry on the cake is that you don’t need any developer to customize reports, thanks to our no-code, no-delay platform.

Track all campaign insights and analytics, in one place

Check out real-time campaign analytics like active status, direct impressions, engagement, audience reactions and feedback and leverage these insights to build new business stratgies and grow your business.

Accurate and validated analytics – directly
from your customers and employees

Our conversational AI helps you to, figuratively, talk to each customer, and it’s all automated. The analytics, hence collected, are precise, validated and extremely relevant to ‘your’ audience. It’s literal gold-dust for any enterprise.

“The team is very agile in understanding the customer requirement and delivers as per customer expectations. They are always available with solutions and take proactive steps to mitigate risks.”
“Yellow.ai allows easy integration with portals. It has easy to implement use cases and the guided workflows function smoothly. Their cloud solution and latest interface is amazing.”
“Yellow.ai is among the best platforms to create chatbot solutions. It is easy to use and almost all options can be customized as per requirement..”
“They excel in creating conversational bots. They can provide meaningful innovations & insights into the products they build for us. They can literally automate everything you need to automate. Their product & solutions are customizable to tailor one’s needs specifically”
“Yellow.ai is the perfect software for building the perfect chatbot. The option of either using UI for building a bot or completely sticking to coding is just simply amazing.”
“A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team. This has increased efficiency multi-folds.”
“The team is very agile in understanding the customer requirement and delivers as per customer expectations. They are always available with solutions and take proactive steps to mitigate risks.”