Increase in CSAT
Get deeper insights into what your users are doing on the bot and why in real time. Track and analyse key metrics to understand user intent better, improve chat experience and increase goal completion.
Increase in CSAT
Understand your customer with conversational analytics
Get a detailed understanding of your customer’s intent and sentiments with our proprietary NLU engine. Track their positive or negative sentimental trends to get deeper insights, not just impressions and clicks.
Track top search queries to optimize your business processes
Identify top customer questions, pain points, interests, user journey, etc. to know what your customer are often talking about and build business strategies based on these insights to improve your CSAT and increase sales.
Use audience segmentation for higher conversion
Segment your customers basis their search and purchase trends and use those insights to upsell/cross-sell products that suit their personalised needs.
One place for tracking all key performance metrics
Get real-time reporting of key metrics like Average Wait Time (AWT), First Contact Resolution (FCR), accuracy, total active queries, etc. to channel the analytics into empowering representatives.
Assemble your dashboard and get custom reports
Create unique dashboards and reports – with metrics and success indicators relevant to your business. The cherry on the cake is that you don’t need any developer to customize reports, thanks to our no-code, no-delay platform.
Track all campaign insights and analytics, in one place
Check out real-time campaign analytics like active status, direct impressions, engagement, audience reactions and feedback and leverage these insights to build new business stratgies and grow your business.
Our conversational AI helps you to, figuratively, talk to each customer, and it’s all automated. The analytics, hence collected, are precise, validated and extremely relevant to ‘your’ audience. It’s literal gold-dust for any enterprise.