Unleash endless possibilities with YellowG, the industry’s first generative AI-powered platform!

Registrations open Conversate Jakarta 2024: Scaling Support Automation with Generative AI 

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Yellow.ai Customer Service Cloud

Empower your customers with a support experience like no other

Boost customer satisfaction and slash operational costs by up to 60% with our cutting-edge Dynamic Automation Platform (DAP)

  • 60% automation within 30 days
  • 40% increase in CSAT
  • 35+ channels across text and voice 
  • Support for 135+ languages

Future-proof your investments now, and do more with less.

80%

self-served queries

50%

increase in agent productivity

60%

savings in operational costs

40%

increase in CSAT

90% CALL DEFLECTION WITH ZERO SETUP

Automate queries

Enhance agent productivity using Yellow.ai DocCog, a cognitive knowledge search engine for critical data extraction from various sources. Deploy DynamicNLPTM and OpenAI API (GPT-3) models for automating 1000+ routine queries and boost call deflection with DocCog’s robust fallback strategy.

ELEVATE ENTERPRISE AGENT PRODUCTIVITY BY 50%

AI-powered agent assist 

Effortlessly manage customer interactions across chat, email, and voice with generative AI powered Inbox, featuring advanced tools like auto-response, ticket summarization, and coaching insights for faster, high-quality responses.

INDUSTRY-LEADING ACCURACY

Get things done 

Increase customer satisfaction with faster resolution times and higher deflection. Engineered for scalability and accuracy, DAP uses scalable DynamicNLP™ and advanced multi-LLM generative AI models, including ChatGPT, GPT-3, and Jurassic-1, for superior outcomes.

50% FASTER TIME TO MARKET

Conversation designer

Effortlessly build AI chat and voice bots with Dynamic Conversation Designer, featuring a user-friendly interface, automated workflows, and dynamic chat suggestions powered by Generative AI.

20+ REAL-TIME ACTIONABLE INSIGHTS

Measure metrics that matter to your business

Enhance customer satisfaction with real-time, actionable conversational AI metrics. Make data-driven decisions using KPIs like deflection rate, goal completion rate (GCR), customer satisfaction (CSAT), first response time (FRT), and more

Benefits of Dynamic Automation Platform

Elevate your customer experience with Yellow.ai Dynamic Automation Platform

The future of enterprise customer experience

  • Harness 2B+ conversations for an enhanced experience
  • Deliver immediate, tailored support with industry leading accuracy
  • Increase agent productivity through 90%+ deflection
  • Deploy AI bots 2X faster and outpace competitors
  • Benefit from a multi-LLM continuously learning AI system

See how much you could save

Yellow.ai is mobilized for scale on a global level, driving efficient, cost effective solutions that can drastically improve your ROI. Calculate what your savings could look like.

How many agents do you have?

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plus

What is your average cost per agent in a year (in USD)?

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$
plus

How many support requests do you receive per year?

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plus

What is the expected %YoY growth in support ticket volumes?

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%
plus

Do you know the estimated split of tickets across channels?

Email

%

Contact Center

%

Other

%

Live Agent Chat

%

Current Chatbot

%
Your savings
Money

$XXX,XXX

Approximate cost savings over 4 years.

View report

How leading airline Indigo boosts CSAT
to 87% with conversational AI automation

“At Indigo, we are highly focused on providing fast, efficient and a memorable experiences for our customers. Yellow.ai has helped us accelerate our AI automation journey enabled by Dynamic NLP where we can design conversational AI flows within minutes.”

Abir Lavasa

Sr. Manager, Digital

500K+

Arrow
user queries per quarter

Behind every great enterprise is Yellow.ai

Our smart AI agents can adapt and deep learn about any industry.

We've been called gamechangers for a reason.

The most trusted & award-winning AI platform out there.
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