By Use Cases
Achieve up to 60% cost savings using our industry leading, multilingual Dynamic Automation Platform (DAP). Deliver 24/7 support to your shoppers while providing instant responses to their inquiries via their preferred channels.
increase in sales conversions
Drastically reduce support expenses with Yellow.ai’s Conversational Service Cloud (CSC), deflecting up to 80% of repetitive customer inquiries. Empower customers with 24/7 instant self-serve options on text and voice channels for efficient query resolution and optimized operational costs.
Natural, human-like interactions through Voice AI Agents that understand intent and retail phrases, delivering personalized responses. Utilize Voice AI for both outbound marketing and handling inbound customer inquiries.
Provide your customers a connected retail experience with real-time updates on product delivery status. Integrate seamlessly with existing CRM systems to keep your customers in the loop at all times.
Dynamic AI agents connect seamlessly with ERP systems to provide real-time product availability to customers. In case of non-availability, customers can opt-in for ‘back in stock’ notifications.
Customers can view products, check product availability, compare products, place order, track order status, initiate exchange/refund and also provide product feedback without involving a human agent.
Integrate with ecommerce platforms to showcase digital shopfront on multiple channels
Dynamic AI agents seamlessly connect with payment platforms to provide effortless checkout.
Recommend products, complementary items and discounts with AI bots.
Generate more leads with outbound and inbound marketing campaigns based on customer insights and drive sales conversions with nudges, upselling and cross-selling based on historical data and preferences. Boost brand loyalty with curated offers and membership programs for high frequency shoppers.
Just input tonality, context and user segment to get AI generated marketing templates.
Generate end-to-end campaign workflows powered by AI.
Leverage Customer Data Platform to run hyper targeted campaigns based on user insights.
For complex queries requiring human intervention, the conversation can be seamlessly transferred to support agents. The support agents are aided by AI to provide accurate resolutions and drive customer satisfaction.
Empower support agents with canned suggestions to provide quicker resolutions
Summarize agent chats using AI to keep conversation log and track agent performance
Leverage AI-generated conversation insights to coach agents and improve performance