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Equip your support team with generative AI-powered inbox
Boost efficiency and reduce costs with Inbox, an AI-integrated helpdesk that manages customer interactions across chat, email, and voice channels.
World’s leading enterprises trust Yellow.ai
Intelligent AI-powered support
AI-enabled support agents
Enhance agent performance with response suggestions, coaching insights, and conversation summary to reduce average handling time for incoming queries.
Data-backed tailored conversations
Personalized conversations
Integrate your existing CRM system with Inbox to provide relevant query resolutions and leverage our Customer Data Platform (CDP) to drive personalized experiences based on user insights.
24/7 self-service support
Boost self-serve with knowledge base
Create a knowledge base for customers to find solutions to their queries without involving an agent. Optimize agent onboarding with an internal knowledge base for reference.
Comprehensive analytics
Measure agent performance
Gain valuable insights into agent efficiency with monitoring dashboards, detailed analytics widgets and reporting dashboards.
Faster support & enhanced productvity
Workflow automation
Optimize agent operations with automated ticket assignment, support for agent collaboration, automated triggers and proactive notifications.
Our customers’ success matters to us
SONY
“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”
Tiket.com
“Improving case deflection so that human agents can tocus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we’ve been able to deliver a range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that require deep APls integration. Happy to say that Yellow.ai’s product is now an important contributor to our automation enablers.” Rendy Dalimunthe CX Innovation Lead, Tiket.com
100+ API integrations
A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.
Deliver an exceptional experience while driving down costs by 60%
Integrate. Automate. Communicate instantly. It all starts with a conversation.
Conversational Service Cloud
Boost productivity and customer engagement with enterprise-grade self-serve support.
Conversational Commerce Cloud
Generate leads & sales via chatbots, SMS text, voice call, WhatsApp, Facebook & more, all from a single platform.
Conversational EX
Cloud
Meet your 24/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.
An AI-powered Inbox to help your agents to offer enhanced omnichannel customer support
The most trusted & award-winning AI platform out there.
