By Use Cases
Boost efficiency and reduce costs with Inbox, an AI-integrated helpdesk that manages customer interactions across chat, email, and voice channels.
Intelligent AI-powered support
AI-enabled support agents
Enhance agent performance with response suggestions, coaching insights, and conversation summary to reduce average handling time for incoming queries.
Data-backed tailored conversations
Integrate your existing CRM system with Inbox to provide relevant query resolutions and leverage our Customer Data Platform (CDP) to drive personalized experiences based on user insights.
24/7 self-service support
Boost self-serve with knowledge base
Create a knowledge base for customers to find solutions to their queries without involving an agent. Optimize agent onboarding with an internal knowledge base for reference.
Measure agent performance
Gain valuable insights into agent efficiency with monitoring dashboards, detailed analytics widgets and reporting dashboards.
Faster support & enhanced productvity
Optimize agent operations with automated ticket assignment, support for agent collaboration, automated triggers and proactive notifications.
A fully integrated SaaS product that plugs into your complete tech stack, seamlessly.
Integrate. Automate. Communicate instantly. It all starts with a conversation.
Boost productivity and customer engagement with enterprise-grade self-serve support.
Generate leads & sales via chatbots, SMS text, voice call, WhatsApp, Facebook & more, all from a single platform.
Meet your 24/7 AI co-worker. Onboard and empower employees for a productive, cost effective workplace.