Welcome to Agent-assist Inbox – an AI-powered, automation-first unified inbox for agents to provide enhanced customer support across chat, email, and voice.
Meet your customers where they are
Raise your CSAT scores by never letting a single conversation go unnoticed with omnichannel live support across channels.
Personalize conversations with context
View your customer’s entire journey across channels in a single unified view built on top of our customer data platform to get superior context for better problem resolution.
Reach out proactively to show you care
Why wait for customers to message you? Wow them through proactive notifications sent right from inbox on the channel of their choice.
Auto-suggestions for Agent Responses
Take advantage of agent-trained interactions through machine learning to automate responses and suggestions to specific requests and automatically process similar tickets over time, freeing up agents for complex tickets.
Boost productivity with agent assist
Equip your agents with AI-powered suggestions to ensure response consistency, provide automated responses to similar requests and resolve open tickets faster with more contextuality.
AI-powered email ticketing automation
Automate responses and inquiries for customer-created email tickets in real time without human assistance, while having a complete overview of all support tickets from all channels in one place.
Automate routine tasks on external systems
Integrate third-party applications like CRM, Order management systems, etc. to automate repetitive tasks to improve agent productivity.
Collaboration for quicker ticket resolutions
Facilitate agent collaboration by adding fellow agents and sharing internal notes on each ticket for faster troubleshooting
Automatic translation of customer queries
Enable agents to chat & resolve queries in the customer’s preferred language without having to learn the language with the help of Auto-translate!
Analytics and reporting to monitor performance
Get deep actionable insights on your CSAT and helpdesk health through out of the box analytics and custom reports
Mine intents to identify repeated queries
Use intent mining to identify repeated queries going to support desk and train your bot to answer them through active learning.
Create workflows to automate known scenarios
Use powerful no-code workflow builder to create automations around SLA, working hours, reminders, etc. right from inbox.
Build delightful customer relationships
Boost your customer engagement to gain higher returns
Improve cross-channel customer conversions
Increase in CSAT scores
Increase in customer experience
Improvement in agent productivity