How conversational AI is transforming the retail and e-commerce industry?
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Advanced Virtual Assistant Provider (AVA) in Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants
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Virtual Enterprise Assistant Provider for Emerging Technologies and Trends Impact Radar: Hyperautomation
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Leading Conversational AI Platform for 2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture
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Recommended as Chatbot Provider for 2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective
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Recommended as Virtual Customer Assistant Provider in Digital Commerce Vendor Guide, 2021
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Customer Support
Build delightful customer relationships
We go way beyond predictive and proactive customer support. We enable brands to seamlessly resolve customer issues 24*7*365 and transfer them to live agents in case of complex queries.
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Customer Engagement
Boost your customer engagement to gain higher returns
Enable customers to engage, with their favourite brands in real-time on a channel of their choice, fostering lifelong loyalty for the brand.
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Conversational Commerce
Improve cross-channel customer conversions
Improve customer lifetime value with higher engagement, faster responses, better conversations-led CX and higher sales conversions - across languages, timelines, and channels.
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HR Automation
Turn employee potential into performance
Help your employees scale up quality work by off-loading the repetitive tasks like payroll management, tax calculation and application of leaves to Yellow.ai's dynamic AI agents.
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AI-driven ITSM automation
Reduce bottlenecks with AI-driven ITSM automation
Improve process automation, resolve queries faster, and streamline ticketing with conversational voice and text AI-led ITSM automation. It’s a one-stop-shop for all things IT.
ViewConversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy - even with less training data.
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Our platform enables agents & virtual assistants to work hand-in-hand, offering recommendations, validating predictions & making each other better with every conversation.
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Think beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively - at the right time and the right place.
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The analytics dashboard presents deeper business insights and helps with understanding user sentiments and question patterns that can help you make important business decisions.
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Robust NLP Engine with self-learning loop & sentence embeddings that make your bots language-intelligent, ensuring laser sharp accuracy.
Our chatbots are not static. They crunch millions of anonymized conversations happening across the platform daily to improve predictions & get better with time.
Using FAQs to train bots is a lot of work. Our platform directly connects with your knowledge base & past tickets to train the bot - exponentially decreasing time to go live.
Why retrain your bots for every new language that you add? Our chatbots, once trained in English, understand queries in 100+ languages, without any extra training.
Helped reduce operational costs by 80% for one of the world’s largest insurance providers
Saved $250k/month for a $5B waste management company
Led to an incremental revenue addition of $100 million in just 3 years for one of the fastest growing finserv companies
Reduced resolution time by 70% for one of the largest QSRs
Facilitated $10M in sales within 1st week of operations for a $40B entity
Build your first NLP powered
intelligent chatbot in under 10 clicks
