Platform
Solutions
By Industry
LLMs
Resources
Safe AI
Streamline customer service operations with accurate, faster and human-like interactions across voice, chat and email channels
powered by our platform’s superior LLM capabilities. Deploy instantly to deliver consistent and personalized service
that keeps customers coming back.
Use our dynamic AI agents to achieve 90% automation and offer 24/7 support and proactive solutions that reduce customer effort.
Automate the support lifecycles to reduce effort per ticket and boost agent productivity. Integrate with top contact center solutions like Salesforce, Zendesk, Genesys, and Nice, or operate independently on Yellow.ai for enhanced AI-driven agent support and ticketing.
Transform your contact center operations with our AI-first platform to track interactions, and optimize your support operations with quick deployments, Knowledge AI, and actionable metrics.
Voice
Chat
Service cloud
Contact centre
Yellow.ai is built with robust guardrails and systems that ensure user and enterprise security. Backed by ISO, HIPAA, SOC2, and GDPR certifications and the principles of Responsible AI we protect sensitive data and maintain rigorous adherence to industry-leading security and compliance practices.
Yellow.ai’s native Gen-AI integration framework offers rapid deployment with 150+ pre-built integrations, seamlessly connecting with your existing tech stack. No need to rip & replace, with 80% out-of-the-box and custom integrations ensuring simple and hassle-free implementations.
With our professional services, you can minimize risks, ensure the right deployment from the start, and save on additional resources and costs by getting it done right the first time. Our team of experts guides you through every step, from initial setup to ongoing enhancements. Benefit from our deep industry insights and best practices to achieve seamless implementation and maximized ROI.
“Cipla is committed to pioneering innovative respiratory health solutions in line with our motto, ‘Caring for life.’ Our objective is to revolutionize patient advocacy by providing customized education for conditions such as asthma, COPD, and other breathing disorders. As a significant step in this direction, our Breathefree initiative has embraced conversational AI and automation facilitated by Yellow.ai to enhance respiratory health education. Our outreach extends to diverse populations across India, offering support in nine languages to ensure inclusivity. Leveraging Conversational AI-driven solutions on various digital channels, we now assist over half a million patients and caregivers monthly, with industry best 95% customer resolution call completion rate. This combination of technology and healthcare allows Cipla to nurture a well-informed patient community, supporting effective management of their respiratory health.”
Awards & Recognitions
Download your complimentary copy of the report to learn why.
Read this ebook to learn how to choose the right AI solution for transforming customer service.
Create a truly scalable AI-powered email support operation by self-serving incoming email queries in multiple languages, 24/7.
