How conversational AI is transforming the retail and e-commerce industry?
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
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Read ReportLeading Conversational AI Platform for 2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture
Read ReportRecommended as Chatbot Provider for 2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective
Read ReportRecommended as Virtual Customer Assistant Provider in Digital Commerce Vendor Guide, 2021
Read ReportCustomer Support
Build delightful customer relationships
We go way beyond predictive and proactive customer support. We enable brands to seamlessly resolve customer issues 24*7*365 and transfer them to live agents in case of complex queries.
ViewCustomer Engagement
Boost your customer engagement to gain higher returns
Enable customers to engage, with their favourite brands in real-time on a channel of their choice, fostering lifelong loyalty for the brand.
ViewConversational Commerce
Improve cross-channel customer conversions
Improve customer lifetime value with higher engagement, faster responses, better conversations-led CX and higher sales conversions - across languages, timelines, and channels.
ViewHR Automation
Turn employee potential into performance
Help your employees scale up quality work by off-loading the repetitive tasks like payroll management, tax calculation and application of leaves to Yellow.ai's dynamic AI agents.
ViewAI-driven ITSM automation
Reduce bottlenecks with AI-driven ITSM automation
Improve process automation, resolve queries faster, and streamline ticketing with conversational voice and text AI-led ITSM automation. It’s a one-stop-shop for all things IT.
ViewConversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy - even with less training data.
Learn moreOur platform enables agents & virtual assistants to work hand-in-hand, offering recommendations, validating predictions & making each other better with every conversation.
Learn moreThink beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively - at the right time and the right place.
Learn moreThe analytics dashboard presents deeper business insights and helps with understanding user sentiments and question patterns that can help you make important business decisions.
Learn moreRobust NLP Engine with self-learning loop & sentence embeddings that make your bots language-intelligent, ensuring laser sharp accuracy.
Our chatbots are not static. They crunch millions of anonymized conversations happening across the platform daily to improve predictions & get better with time.
Using FAQs to train bots is a lot of work. Our platform directly connects with your knowledge base & past tickets to train the bot - exponentially decreasing time to go live.
Why retrain your bots for every new language that you add? Our chatbots, once trained in English, understand queries in 100+ languages, without any extra training.
Helped reduce operational costs by 80% for one of the world’s largest insurance providers
Saved $250k/month for a $5B waste management company
Led to an incremental revenue addition of $100 million in just 3 years for one of the fastest growing finserv companies
Reduced resolution time by 70% for one of the largest QSRs
Facilitated $10M in sales within 1st week of operations for a $40B entity
Build your first NLP powered
intelligent chatbot in under 10 clicks