By Use Cases
Founded by three friends with a shared passion to transform the way customers interact with brands, Yellow.ai is now a global leader in conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement.
Enabled by our generative AI-powered Dynamic Automation Platform, we deliver conversational experiences via our dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. With our customer-centric approach and innovative solutions, our team of experts aims to create actionable outcomes for enterprises, their customers, and their employees while continuously pushing the boundaries of what’s possible. Partner with us to transform your business with AI-powered automation.
We exist to elevate the business-to-consumer interactions of every enterprise across the world, and make them intuitive, personal, and real-time.
Chief Executive Officer
Chief Product Officer
Chief Technology Officer
Chief Customer Officer
Chief Financial Officer
Chief Human Resources Officer
Chief Revenue Officer
Three people frustrated with the state of customer support saw the opportunity and pledged to bridge the gap. And with the vision to deliver the best CX, Yellow Messenger, now Yellow, was born in 2016.
First chatbot went live – and was a huge success! This multilingual VA was expected to help with 25-50K users/month. The reality? Over 1 Million users within the 4-5 months of go-live. We launched 15+ enterprise chatbots as pilots in the same year.
With 50+ deployments, we wanted to further deepen our tech capabilities. With a clear vision driving the team, Yellow.ai raised $4M in Series A funding to expand our operations and establish a global presence. Soon, we recorded a 4x growth in revenue.
From 5x growth in bookings YoY from 2017 to a grinding halt because of the pandemic, this was one of our toughest challenges yet. We put our noses to the grindstone and made major strides with multilingual voice automation capabilities to land the Series B funding. Before we knew it, we were a global team of 500+ employees across 4 different countries, serving 700+ global customers.
To embrace the new opportunities that came with our deep expertise in AI solutions, we decided to rebrand Yellow Messenger to Yellow.ai. We now had 1000+ customers across 50 countries who shared our vision of an automation-first approach to enhance CX and EX. With that, came the Series C funding, where we raised $78.15M to help scale our platform further.
Yellow.ai debuts in Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Our customer base grew 5x in just two years, with many customers having been with us since our inception. We also launched cutting-edge solutions including our proprietary DynamicNLP™, a first in the enterprise Conversational AI space. Despite the challenges of 2022, our headline revenue grew 90% YoY.
With a 4x growth rate in North America and an established market presence in the Asia-Pacific and Middle East markets, we have been recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Our generative AI-powered Dynamic Automation Platform (DAP) now empowers 1100+ enterprises across 85+ countries with conversations that accelerate their growth.
Our investors share our passion and believe in our vision, empowering us to disrupt the industry with our unique product/ service. Their support helps us to create meaningful brand interactions and do the work we love.
Lot 2(B), 3rd floor, Block A, Damai Plaza, Phase IV, Jalan Damai , 88300 Kota Kinabalu Sabah MalaysiaContact us
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Tower 3, L4, Office no. C40-0404
Yas creative zone, Yas island
Abu Dhabi, UAE
Po Box 769653
PT. BITONIC TEKNOLOGI LABS
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Offices/Coworking Space, Mayapada Tower, 11th Floor,
JI. Send Sudirman, Kav. 28, 12920, Indonesia.Contact us
IT Operations Manager, Randstad USA
AVP – Self-service Channels and Bots Head, UnionBank of Philippines
National Head of Customer Service, Sony India