Introduction
What are customer service quotes, and why do businesses pay heed to them? You may get some hints here! Encouraging your customer service team can be tough in the expeditious business world, where customer satisfaction is non-negotiable. One often overlooked but incredibly effective tool for achieving this is the proper use of customer service quotes. They can be of different genres, from inspirational, funny, witty to uplifting. These nuggets of wisdom are more than words. They inspire the team and drive them to attain service excellence. Customer-facing roles demand resilience and fortitude. Indeed, navigating a customer’s dissatisfaction can prove taxing, testing even the most seasoned professionals. CS heroes, during moments of fatigue or disillusionment, you may seek solace in the wisdom of heartening customer service quotes to realign your perspective.
Maintaining utmost enthusiasm can be challenging, especially during high-volume queries or when facing difficult customers. This is where customer service quotes come into play. They serve as powerful reminders of the purpose and impact of the team’s work, helping to reinforce their commitment to deliver the best.
In customer service, every chat, call, or email can immensely impact a customer’s perception of your brand. Thoughtfully and carefully chosen words act as constant reminders of the determination behind routine tasks, highlighting the profound influence that exceptional service can have on individuals and the company at large. It could be a sentence that captures the importance of empathy, a phrase that emphasizes the significance of active listening, or a saying that celebrates the dexterity of your human agents. This blog brings the spotlight on how such quotes can play a crucial role in keeping your customer service team driven and sculpting a business culture that swears by its pledge to efficiently serve its patrons.
Related must-reads:
- Customer service automation – A full guide
- AI in customer service – Benefits and examples
- Customer success manager – Responsibilities, skills & key metrics
- 10 Types of customer service you should know
Why is customer service important?
Beyond resolving issues, the importance of customer service underscores other vital factors, such as nurturing relationships and fostering trust. Research indicates that businesses excelling in customer service enjoy higher customer retention rates and increased revenue streams. Embodying essential customer service principles enhances customer satisfaction, gives you a competitive edge and bolsters your bottom line. Modern customers and their expectations are ever-evolving. In such a demanding domain, customer service is the chord between your company and its clientele.
Unfortunately, only a few companies realize how improving customer service results in enhanced customer experience, which may provide value. Many fail to grasp what drives customer experience despite their efforts. In 2022, a McKinsey study found that a 2% to 7% increase in sales revenues and a 1% to 2% rise in profitability were achieved by enhancing the customer experience.
Often, satisfied customers become advocates for your brand, acting as ambassadors attracting new business through word-of-mouth referrals and brilliant testimonials. A Gartner survey found that over 80% of consumers are more likely to repurchase after gaining value during a service encounter, even if they could move to a rival. Recent investigations show that companies prioritizing exceptional customer service experience higher levels of customer loyalty and profitability. Investing in ultimate customer service isn’t just about appeasing current customers; it’s about future-proofing your business and maintaining a competitive edge in today’s market. You must boost customer service standards and propel your business towards enduring success.
91 Inspirational customer service quotes
An analysis of over 160,000 calls from a contact center with over 3,500 employees was published in the MIT Sloan Management Review. Findings showed an 8% to 15% drop in the slip-up rates for agents who were exposed to a 5-minute collection of motivational quotes before and throughout their shifts.
Funny and humorous customer service quotes
There’s no need to push yourself too hard when things are rough. An optimistic outlook and a touch of humor and fun might put you in a better position to gracefully address your client’s issue. Here are some humorous and funny customer service quotes that can give you a good dose of motivation.
1. “Thank you for calling customer service. If you’re calm and rational, press 1. If you’re a whiner, press If you’re a hot head, press 3.” – Randy Glasbergen, American Cartoonist
2. “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” – Jeff Bezos, Founder of Amazon
3. “Although your customers won’t love you if you give bad service, your competitors will.” – Kate Zabriskie, Founder, Business Training Works
5. “Sales without Customer Service is like stuffing money into a pocket full of holes.” – David Tooman, Customer Service Professional
6. “Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.” – Stew Leonard
7. “Customers are like teeth. Ignore them and they’ll go away.” – Jerry Flanagan, State Farm Agent
8. “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner
9. “Stop doing dumb things to customers.” – Peter Massey
10. “A satisfied customer — we should have him stuffed!” – Basil Fawlty, Main Character on British Sitcom Falwty Towers
Inspirational and motivational customer service quotes
11. “The customer experience is the next competitive battleground.” – Jerry Gregoire, CIO, Dell Computers
12. “Make the customer the hero of your story.” – Ann Handley, keynote speaker, writer, and marketer
13. “How you think about your customer influences how you respond to them.” – Marilyn Suttle, customer service expert and CEO of Suttle Enterprises
15. “Customers are never actually personally angry at customer service professionals. They’re angry at the company, the product, or the situation in which they find themselves. Even when they say hurtful things, it’s not because of who you are as a person at the end of the day. ” – Maria Britton, CEO, Trade Show Labs
16. “Your most unhappy customers are your greatest source of learning.” – Bill Gates, Co-Founder, Microsoft Corporation
17. “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” – Jeff Bezos, CEO and Founder, Amazon.com
18. “Customer service represents the heart of a brand in the hearts of its customers.” – Kate Nassar, The People-Skills Coach
20. “Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer, American salesperson, author, and speaker
21. “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” – Jerry Fritz
22. “For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” – John Mackey, American businessman, writer and Co-Founder, Whole Foods Market
Appreciation quotes for good customer service
24. “Memorable customer service can only take place in a human-to-human situation.” – Jeffrey Gitomer, author, speaker, and business trainer
25. “The goal as a company is to have customer service that is not just the best, but legendary.” – Sam Walton, Founder, Walmart and Sam’s Club
26. “We don’t want to push our ideas onto customers, we simply want to make what they want.” – Laura Ashley, Fashion Designer, and Founder, Laura Ashley Holdings
27. “Instead of focusing on the competition, focus on the customer.” – Scott Cook, Co-founder, Intuit
28. “Good customer service costs less than bad customer service.” – Sally Gronow, Head of Customer Service, Dŵr Cymru Welsh Water
30. “Happy customers are your biggest advocates and can become your most successful sales team.” – Lisa Masiello, Founder, President, TECHmarc Labs, Inc
31. “Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!” – Connie Edler
32. “Just having satisfied customers isn’t good enough anymore. If you want a booming business, you have to create raving fans.” – Ken Blanchard, author, business consultant, and motivational speaker
Great customer service quotes
33. “A customer is the most important visitor in our premises. [They are] not dependent on us, we are dependent on [them]. [They are] not an interruption to our work, [they are] the purpose of it.” – Mahatma Gandhi, lawyer, activist, writer, and Indian politician
34. “I am straightforward and honest with my customers. I will give them my employer’s ‘spin’ on a situation. But I will not lie.” – Max Shak, founder of nerDigital
35. “The customer tells us how to stay in business, best that we listen. ” – Pamela Nelson, President and CEO, Bracane Company
37. “If you make a sale, you can make a living. If you make an investment of time and good service, you can make a fortune.” – Jim Rohn, entrepreneur and author
38. “Go beyond merely communicating to ‘connecting with people” – Jerry Bruckner
39. “Customer service shouldn’t just be a department—it should be the entire company.” – Tony Hsieh, former CEO of Zappos
40. “Treat the customer as if you are that customer.” – Gena Lorraine, Marketing Specialist
41. “Every company’s greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life
42. “Customers long to interact with—even relate to—employees who act like there is still a light inside.”– Chip Bell, Founder, Chip Bell Group
43. “Disruption starts with committing to excellence and taking a stand for your customer.” – Lewis Howes, entrepreneur
44. “Every contact we have with a customer, influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz
45. “Good customer service is about understanding your client’s needs and then exceeding them.” – Cory Cabral, CEO and President, Proactive Access
46. “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” – Marilyn Suttle
47. “Courteous treatment will make a customer a walking advertisement.” – James Cash Penney
Encouraging quotes for customer service representatives
Here are some motivational and encouraging quotes about customer service that you may share with your company. They will inspire your company and its employees to live up to your customer service philosophy with each one of your clients.
49. “A man without a smiling face must not open a shop.” – Chinese proverb
50. “The key is to set realistic customer expectations, and then not to just meet them, but exceed them preferably in unexpected and helpful ways.” – Richard Branson
51. “You are serving a customer, not a life sentence. Learn how to enjoy your work.” – Laurie McIntosh
52. “Being on par in terms of price and quality only gets you into the game. Service wins the game.” – Dr. Tony Alessandra, author and business expert
54. “The customer: Someone that indirectly pays for your food, clothes, and vacations. Be nice to them.”– Gene Caballero, Co-Founder, GreenPal
55. “When the customer comes first, the customer will last.” – Robert Half, entrepreneur
56. “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc, Founder, McDonald’s
57. “The purpose of a business is to create a customer.” – Peter Drucker, Management Expert
59. “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs, Co-Founder and CEO, Apple
60. “The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” – John Russell, Former President, Harley-Davidson, Europe
61. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford, Founder, Ford Motor Company
Customer service quotes by famous personalities
On different time zones famous personalities have shared inspiring customer service quotes that can be employed and cited to your customer service team.
62. “Kindness and courtesy are at the root of a positive customer service experience” – Shep Hyken, Chief Amazement Officer, Shepherd Presentations.
63. “Building good customer service does not happen by accident. It happens by design” – Clare Muscutt
65. “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar, salesperson and motivational speaker.
66. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little better.” – Jeff Bezos, CEO of Amazon.com
67. “A complaint is a chance to turn a customer into a lifelong friend.” – Richard Branson, Founder of Virgin Group
68. “There is a place in the world for any business that takes care of its customers- after the sale. – Harvey Mackay
69. “We think our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply.” – Steve Jobs, Co-Founder and CEO of Apple
70. “Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.” – Leon Gorman, CEO L.L.Bean
71. “The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first. – Kerry Stokes
72. “Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.” – Brian Tracy
73. “When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.” – Indra Nooyi, former CEO, PepsiCo
74. “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett, CEO, Berkshire Hathaway
75. “The best form of customer service is self-service. Constantly empower customers to get their own answers themselves“. – Dan Peña, American businessman
Best customer service quotes from retail industries
Customer service in the retail industry is one of the most important yet challenging areas. The key to keep the patrons happy, loyal and satisfied is to have an efficient customer service team. If you belong from this sector, here are a few best quotes on customer service from the retail domain.
76. “When a customer enters my store, forget me. He is king.” – John Wanamaker, Founder of one of the first American department stores
77. “People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.” – Harry Gordon Selfridge, Retail Magnate and Founder, Selfridges
78. “Nobody in my shop’s allowed to stand behind the counter unless they’re actually ringing somebody up. It’s greeting, it’s listening. It’s a very traditional customer service approach.” – Cricket Newman, Owner, Cricket Newman Designs
79. “Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.“ – Lauren Freedman, entrepreneur, writer, activist, and voice actor
80. People are always going to go shopping. A lot of our effort is just ‘how do we make the retail experience a great one? – Phillip Green, Chairman, Arcadia Group
81. “Your customer doesn’t care how much you know until they know how much you care.” – Damon Richards
83. “Our brands—Nike, Converse, Jordan Brand, and Hurley—are loved by customers all over the world. But we never take that for granted. We know that every day we have to earn their trust—by serving them completely and adding real value to their lives through products and experiences.” – Mark Parker, Executive chairman, Nike
Best customer service quotes from BFSI industries
84. Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. – Martin Oliver, MD, Kwik-Fit Financial Services
86. “The future of banking is about creating an experience that customers love.” – Renaud Laplanche, Founder & CEO, Upgrade.
87. “Innovation is the central issue in economic prosperity.” – Michael Porter, American Economist & Researcher.
88. “What’s important is that you build trust with your customers and take ownership of their issues. Let them know that you don’t have the answer but [you] will personally investigate for them, and make sure you follow through.” – Nicole Potalivo, Customer Success Director, The Neat Company
89. Banks that rely on traditional customer service models will not succeed in the future.” – Brian Moynihan, CEO, Bank of America
90. “Good customer service means that we leave customers better than we found them. Even if we can’t solve the problem or do what they want us to do, we can at least smile, be cheerful, and respond compassionately to each person. If our customers leave with a smile, even when they’re having a hard time, then we’ve done well.” – Nicole Thelin, Founder, Low Income Relief
91. “Log every piece of feedback from a client in a system that is actively used. Then review this weekly or monthly with your team to see what can be done to improve.” – Noel Proudfoot, Customer Success Analyst, CashAnalytics
How Yellow.ai can help you automate your customer service function for unprecedented outcomes
Nearly all consumers, a whopping 94%, say that good service experiences affect their choice to buy from a company again, which may come as a surprise to many business owners like you. In contrast, just 13% of people report that their problems go away after doing minimal exertion. One of the reasons might be that your customer service is straining to keep up. An obvious game-changer here may be automation. To take this move, if you are fretting, assuming it to be tedious, expensive, time-consuming and a total uprooting process of your existing customer service, the solution is here. Collaborate with Yellow.ai, a global leading generative-AI powered platform automating customer service across all major sectors. The incredible success stories of mega brands with Yellow.ai’s automation solutions can help you take that leap of faith.
Businesses can automate customer service using Yellow.ai’s unified platform which can cover end-to-end support functions, or fit in seamlessly with your existing tech stack for easy deployment. Why Yellow.ai:
- Easy integration: Integrating Yellow.ai with your current CRM, ERP, or other business systems is a breeze. This way, you can access and use customer data to give informed, individualized assistance and improve your customers’ experience overall.
- Sentiment analysis: Humane, empathetic responses are what customers desire when they contact customer support. Thanks to sentiment analysis, Yellow.ai’s AI automation powers can empathize with customers’ feelings. Customer service is improved by this technology’s meaningful and emotional responses.
- Personalized interaction: The platform helps keep track of your customer’s journey and preferences; thus, with automation, customer service can deliver personalized interaction and engagement. It gives the customer the sense of being heard and valued.
- Multilingual support: Use Yellow.ai’s multilingual skills to overcome language hurdles. The Yellow.ai platform for automation supports up to 135 different languages and dialects. Customer service on a worldwide scale is guaranteed.
- Harness the power of YellowG: Empower your agents with YellowG. It helps them with generative AI-powered chat summaries, responses and tonality suggestions for quicker and more effective query resolutions. It results in a 50% increase in CSAT and a 30% reduction in Average Handling Time.
- 24/7 customer assistance: You can be available for your customer round the clock with such kind of advanced customer service automation across omnichannel. Right from chat, call to email, the options are plenty.
Ready to automate and revolutionize your customer service?
Conclusion
Utilizing inspirational quotations becomes a tactical essential in competitive business contexts where client allegiance is gained or lost in customer service. These carefully chosen words are not just phrases but the catalysts for a cultural revolution within your organization, driving a commitment to excellence and empathy in every customer interaction. Adding these gems to your customer service philosophy does more than inspire your staff. It positions your brand as a beacon of outstanding service and genuine care. The essence of impactful customer service lies in solving problems and forging lasting connections.
Let these inspirational quotes guide your team to new service levels, transforming customer experiences and setting your brand apart as a leader in customer-centric excellence.
