How Generative AI empowers enterprises to reshape customer support experiences
Ready to conquer the challenges of balancing cost control with unmatched customer satisfaction? Generative AI holds the key. Join us at Conversate 2024, our exclusive leadership summit, where industry visionaries will discuss the limitless potential of Generative AI for enterprises.
Request an invite
Agenda: What’s in store for you?
10.00 – 10.30
Customer support redefined: Generative AI as the cornerstone for future-proofing business success
Co-Founder & CPO
As Generative AI gains widespread adoption in Indonesia, join our experts, Rashid Khan (CPO) and Haren Chelle (VP of Growth – APJ) in exploring its pivotal role in enhancing support operations and customer experiences. Seize this opportunity to learn strategies and emerging trends to stay ahead of the rapidly changing technology landscape and consumer behaviors to beat your competition.
10.30 – 11.10
The dawn of AI-driven customer support: Resolve your support queries with speed and human-like finesse
Chief Experience Officer,
VP of Product Ops
VP of Marketing
Embark on an engaging conversation with industry trailblazers to witness their end-to-end journey from tackling customer support challenges to perfecting human-like interactions with 24/7 service. Discover how our Generative AI-powered solution, YellowG, can help you achieve business goals faster by helping you go live 3x faster.
11.10 – 11.40
Partnering for progress: Leveraging AI-driven innovations for support efficiency
Alessandro Cerè, Ph.D.
Principal AI/ML Specialist Solutions Architect
As we explore the benefits of customer support automation, it’s equally crucial to measure its business value. Join our esteemed partners as they discuss how to boost ROI with omnichannel customer support while saving costs. You’ll also learn how Yellow.ai contributes to developing a robust go-to-market (GTM) value proposition. Till then, grab your seats – partner names will be revealed shortly!
11.40 – 12.20
AI-powered agent assist: Swift support, seamless solution
Head of Operations
Head of Product
Vice President APAC
Move beyond the Generative AI hype and explore tangible outcomes in customer support automation. Unleash the true magic of the synergy between AI and human agents with success stories of top enterprises. Additionally, uncover how Yellow.ai’s AI-driven agent assist solution helps boost agent efficiency by 50% with automated workflows and personalizing experiences with coaching insights.
13.20 – 13.50
From vision to reality: Experience the power of Generative AI in action to improve your business growth
Director Presales & Customer Success APAC
NLP Research Engineer
After exploring the use cases of AI across industries like BFSI, Retail, Healthcare, Travel, etc in the previous session, connect with our experts, Rashid Khan (CPO) and Keshava Chaitanya (Director of Presales & Customer Success APAC). Learn firsthand how our AI-driven features like YellowG, Inbox, and Voice AI agents can propel your business to new heights with tailored live demos.
13.50 – 14.30
CX 2.0: Pioneering the future of support in key industry verticals
Head of IT Business Technology Solution
Noer Adham Satria
SVP Head of Core Operations
Director of Enterprise Sales
In Indonesia, text-gen AI is gaining popularity with an expected annual growth rate of 15.57%, while the speech recognition market is projected to grow by 19.57% by 2030, emphasizing the growing appeal of voice AI. Meet experts from your industry as they reveal how Yellow.ai’s voice AI bots helped them bolster customer relationships by enabling empathetic and contextual responses.
14.30 – 14.45
Ahead of the curve: Navigating the future of AI-driven CX
Chief Revenue Officer – International Region
As customer-centricity becomes pivotal in staying ahead of the curve for companies, KT Prasad (CRO – International), takes a future forward outlook on leveraging innovations in AI, voice automation and ticketing to drive business growth and customer satisfaction. Understand transformative trends in the world of CX and the how leaders can stay on top of them with Yellow.ai.