In-person Leaders’ Summit

Conversate 2024: Scaling Support Automation with Generative AI

Hotel Indonesia Kempinski Jakarta

10am – 5pm (GMT+7)

7th March 2024

How Generative AI empowers enterprises 
to reshape customer support experiences

Ready to conquer the challenges of balancing cost control with unmatched customer satisfaction? Generative AI holds the key. Join us at Conversate 2024, our exclusive leadership summit, where industry visionaries will discuss the limitless potential of Generative AI for enterprises.

Request an invite

Agenda: What’s in store for you?

10.00 – 10.30


Customer support redefined: Generative AI as the cornerstone for future-proofing business success

Rashid Khan

Co-Founder & CPO

As Generative AI gains widespread adoption in Indonesia, join our experts, Rashid Khan (CPO) and Haren Chelle (VP of Growth – APJ) in exploring its pivotal role in enhancing support operations and customer experiences. Seize this opportunity to learn strategies and emerging trends to stay ahead of the rapidly changing technology landscape and consumer behaviors to beat your competition.
10.30 – 11.10


The dawn of AI-driven customer support: Resolve your support queries with speed and human-like finesse

Budi Santoso

Chief Experience Officer,

Daniel Karwita

Daniel Karwita

VP of Product Ops

Joshua Tobing

Ecommerce Leader


Henrik Petersen

VP of Marketing

Embark on an engaging conversation with industry trailblazers to witness their end-to-end journey from tackling customer support challenges to perfecting human-like interactions with 24/7 service. Discover how our Generative AI-powered solution, YellowG, can help you achieve business goals faster by helping you go live 3x faster.
11.10 – 11.40


Partnering for progress: Leveraging AI-driven innovations for support efficiency

Alessandro Cerè, Ph.D.

Principal AI/ML Specialist Solutions Architect

As we explore the benefits of customer support automation, it’s equally crucial to measure its business value. Join our esteemed partners as they discuss how to boost ROI with omnichannel customer support while saving costs. You’ll also learn how contributes to developing a robust go-to-market (GTM) value proposition. Till then, grab your seats – partner names will be revealed shortly!
11.40 – 12.20


AI-powered agent assist: Swift support, seamless solution

Caroline Foo

President Director

Hendro Lim

Head of Operations

Naufal - paxel

Mohammad Naufal

Head of Product


Haren Chelle

Vice President APAC

Move beyond the Generative AI hype and explore tangible outcomes in customer support automation. Unleash the true magic of the synergy between AI and human agents with success stories of top enterprises. Additionally, uncover how’s AI-driven agent assist solution helps boost agent efficiency by 50% with automated workflows and personalizing experiences with coaching insights.
13.20 – 13.50


From vision to reality: Experience the power of Generative AI in action to improve your business growth
Keshav Chaitanya

Keshav Chaitanya

Director Presales & Customer Success APAC

Louis Owen

NLP Research Engineer

After exploring the use cases of AI across industries like BFSI, Retail, Healthcare, Travel, etc in the previous session, connect with our experts, Rashid Khan (CPO) and Keshava Chaitanya (Director of Presales & Customer Success APAC). Learn firsthand how our AI-driven features like YellowG, Inbox, and Voice AI agents can propel your business to new heights with tailored live demos.
13.50 – 14.30


CX 2.0: Pioneering the future of support in key industry verticals


Head of IT Business Technology Solution

Noer Adham Satria

SVP Head of Core Operations


Aaina Malhotra

Director of Enterprise Sales

In Indonesia, text-gen AI is gaining popularity with an expected annual growth rate of 15.57%, while the speech recognition market is projected to grow by 19.57% by 2030, emphasizing the growing appeal of voice AI. Meet experts from your industry as they reveal how’s voice AI bots helped them bolster customer relationships by enabling empathetic and contextual responses.
14.30 – 14.45


Ahead of the curve: Navigating the future of AI-driven CX

KT Prasad

Chief Revenue Officer – International Region

As customer-centricity becomes pivotal in staying ahead of the curve for companies, KT Prasad (CRO – International), takes a future forward outlook on leveraging innovations in AI, voice automation and ticketing to drive business growth and customer satisfaction. Understand transformative trends in the world of CX and the how leaders can stay on top of them with

Esteemed speakers
from last chapter

Rendy Dalimunthe

CX Innovation Lead

Aditya Chintawar


Hardianto Puji Utama

Regional IT Project Manager

Herianto Iskandar

Commercial Lead Meta Business Messaging

Naveen Asrani

Head Strategic Business Growth

Ardian Atmaja

Head of Global Enterprise Solutions

Budi Santoso

Chief Experience Officer

Sourabh G.

VP Product Management

Rhoy-Virgil J

VP People Success

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