New: AI for natural, human-like voice conversations in real-time. Experience VoiceX

Ditch frustration, embrace delight: Unleash the power of AI-driven customer service

Trained on 16B+ conversations annually, Yellow.ai’s unified customer service automation platform, automates queries across 35+ text and voice channels using dynamic AI agents and boosts agent performance with AI assistants to improve customer experience.

Deliver personalized customer experiences with conversations that adapt in real-time

Go beyond answering customer requests with generic messages to dynamically responding via contextual conversations across text, voice and email.

  • Determine the right action based on context, user history and customer interaction
  • Quickly deploy dynamic AI agents across channels without any training
Resolve issues faster with streamlined workflows

Standardize customer service with AI-powered workflow automation and manage ticket assignment, categorization to handle priority issues.

  • Create triggers based on events, intents, entities, etc. to kick-off conversation flows for query resolution without involving human agents.
  • Use AI agents that leverage LLMs to understand complex, unstructured messages and respond with accurate resolutions or automatically assign to agents based on use case.
Boost agent performance with knowledge management and AI-powered assist tools

Powered by a Knowledge AI engine, our platform integrates with knowledge sources at scale including  customer records, product information, or FAQs and enables agents to respond accurately and quickly.

  • Convert and optimize an existing knowledge base with dynamic AI agents that extracts and leverages information to curate responses based on a user’s query
  • Enable seamless transfer of conversation from AI agent to humans; use an AI copilot to equip agents with sentiment detection, coaching insights, tone changer and more
Unify your customer journey with a powerful support CRM

Manage a customer’s lifecycle with a support CRM that records customer interactions and empowers agents with complete customer history for faster resolutions.

  • Use dynamic AI agents to upload transcripts, summaries and other ticket metadata from the support portal, to a CRM or other system of records.
  • Leverage search based support portal to self-serve queries for use cases without having to reach out to human agents
Transform contact center operations with actionable metrics 

Get 20+ real-time insights with customizable dashboards, user journey visualization, goal based tracking and data explorer to enable data-driven decisions

  • Improve customer satisfaction with user funnels to track progress through defined steps and boost engagement.
  • Make impactful decisions from customer conversations and AI agent analytics like user feedback, top customer flows, user acquisition details, AI agent performance and activity, etc.

Deliver personalized CX

Deliver personalized customer experiences with conversations that adapt in real-time

Go beyond answering customer requests with generic messages to dynamically responding via contextual conversations across text, voice and email.

  • Determine the right action based on context, user history and customer interaction
  • Quickly deploy dynamic AI agents across channels without any training

Resolve issues faster

Resolve issues faster with streamlined workflows

Standardize customer service with AI-powered workflow automation and manage ticket assignment, categorization to handle priority issues.

  • Create triggers based on events, intents, entities, etc. to kick-off conversation flows for query resolution without involving human agents.
  • Use AI agents that leverage LLMs to understand complex, unstructured messages and respond with accurate resolutions or automatically assign to agents based on use case.

Boost agent performance

Boost agent performance with knowledge management and AI-powered assist tools

Powered by a Knowledge AI engine, our platform integrates with knowledge sources at scale including  customer records, product information, or FAQs and enables agents to respond accurately and quickly.

  • Convert and optimize an existing knowledge base with dynamic AI agents that extracts and leverages information to curate responses based on a user’s query
  • Enable seamless transfer of conversation from AI agent to humans; use an AI copilot to equip agents with sentiment detection, coaching insights, tone changer and more

Unify your customer journey

Unify your customer journey with a powerful support CRM

Manage a customer’s lifecycle with a support CRM that records customer interactions and empowers agents with complete customer history for faster resolutions.

  • Use dynamic AI agents to upload transcripts, summaries and other ticket metadata from the support portal, to a CRM or other system of records.
  • Leverage search based support portal to self-serve queries for use cases without having to reach out to human agents

Transform contact center operations

Transform contact center operations with actionable metrics 

Get 20+ real-time insights with customizable dashboards, user journey visualization, goal based tracking and data explorer to enable data-driven decisions

  • Improve customer satisfaction with user funnels to track progress through defined steps and boost engagement.
  • Make impactful decisions from customer conversations and AI agent analytics like user feedback, top customer flows, user acquisition details, AI agent performance and activity, etc.

Market leading speed and accuracy with Yellow.ai LLMs

Generic LLMs not meeting the needs of your enterprise? Our specialty smaller task-specific LLMs are built for precision. They are trained on high-quality data leading to lesser hallucinations, higher concurrency and response speed.

Increase customer engagement by 60% with Yellow.ai

Increase customer engagement by 60%

Achieve high ROI with goal-based conversations

Move beyond content-based automation and attain your business objectives with goal based conversations using our dynamic chat feature.

Improve CSAT by 60%

Seamless context switching for dynamic conversations

With a memory window, our AI-powered agent model, Orchestrator LLM retains context and manages shifts in conversation easily, without losing sight of the original goal of the conversation.

Improve CSAT by 60% with Yellow.ai
Increased accessibility with regional language support with Yellow.ai

Trained on 8.5B+ tokens

Increased accessibility with regional language support

Komodo-7B is Indonesia’s first LLM available in 11+ regional languages to provide self-serve, search capabilities, and sentiment detection in multiple Indonesian languages.

Achieve faster time to 
value with prebuilt native integrations across 150+ enterprise systems

Leverage our Gen-AI integration framework that natively integrates with your existing tech stack and get tasks done without limitations. No rip and replace needed

Achieve faster time to value with Yellow.ai's prebuilt native integrations across 150+ enterprise systems like Salesforce, genesys, zendesk, nice, hubspot and more.

Let Yellow.ai be a driving force behind your business success

Waste Connections

“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases. Our After-Hours voice AI agent deployment with Yellow.ai has been very successful. Offering reliable customer support, the voice AI agent answers customers succinctly. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.”

Doug Mooneyham

Director, Operations Applications

waste connections case study - yellow.ai

100K+

Unique Users Per Year

SONY

“With our constantly expanding customer base and vast network of dealers, Sony India recognizes the need to provide 24×7 assistance with a dedicated helpline for quick sales and service support. With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, ‘Isha’ has successfully handled over 21,000 customer and dealer calls with seamless integration. As always, we value our customers who are an integral part of our growth and we endeavour to deliver the best-in-class customer experience”.

Vishal Mathur

National Head of Customer Service

Sony case study - Yellow.ai

46k+

Arrow
Calls per quarter
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