By Use Cases
83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.
Offer seamless CX by resolving
customer queries instantly
Receive policy details
Reduction in Total Cost of
Automate 65% + support queries with a voice bot.
Yellow.ai automated speech recognition and response technology enable fast, accurate, lifelike conversations in multiple languages, dialects, speaking styles and emotions for a variety of use cases, like customer self-service, agent assistance and speech analytics.
Seamless live agent handover
Smooth customer interactions involve seamless live agent transfers. Our voice bots are equipped to understand the intent and make the switch to a live agent – on the customer’s request if the bot was unable to answer the query and in situations of distress.
Plug and Play Call Center Integration
Our conversational AI platform comes with ready connectors for SIP/ MRCP integrations that facilitate a quicker and faster go-to-market strategy. All you have to do is just plug and play.
Speech analytics to reduce quality control costs
Fast, accurate transcription from millions of conversations will help visualise the complete process of the customer journey to provide actionable insights on improving customer relations & increasing CSAT.
Collect lead information without sounding intrusive
Reduce friction by collecting lead information conversationally as a human would so your customers are comfortable sharing their details. We also validate this information on a real-time basis & report internally so appropriate action can be taken if there is a breach.
Total CX & EX automation platform recognized by Gartner & G2.
Build an intelligent NLP powered chatbot in under 10 clicks.
Excellent time to value – 60% automation in 30 days of go live.
135+ languages available across 35+ text & voice channels.
100+ out of the box integrations.
Boost your customer engagement to gain higher returns
Improve cross-channel customer conversions
Turn employee potential into performance
AI-driven ITSM automation
Reduce bottlenecks with AI-driven ITSM automation