Give Your Brand a
Voice to Remember

83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.

Inbound Voice bot

Offer seamless CX by resolving
customer queries instantly

Receive policy details

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Get consultation

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Claim insurance

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0

%

Reduction in
wait time

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0

%

Workforce cost
reduction

0

%

Reduction in Total Cost of
Operations (TCO)

1:1 natural, human-like conversations

Automate 65% + support queries with a voice bot.

Yellow.ai automated speech recognition and response technology enable fast, accurate, lifelike conversations in multiple languages, dialects, speaking styles and emotions for a variety of use cases, like customer self-service, agent assistance and speech analytics.

Seamless live agent handover

Smooth customer interactions involve seamless live agent transfers. Our voice bots are equipped to understand the intent and make the switch to a live agent – on the customer’s request if the bot was unable to answer the query and in situations of distress.

Learn & improve with every conversation

Plug and Play Call Center Integration

Our conversational AI platform comes with ready connectors for SIP/ MRCP integrations that facilitate a quicker and faster go-to-market strategy. All you have to do is just plug and play.

Speech analytics to reduce quality control costs

Fast, accurate transcription from millions of conversations will help visualise the complete process of the customer journey to provide actionable insights on improving customer relations & increasing CSAT.

Collect lead information without sounding intrusive

Reduce friction by collecting lead information conversationally as a human would so your customers are comfortable sharing their details. We also validate this information on a real-time basis & report internally so appropriate action can be taken if there is a breach.

Virtual customer assistants to
guide your customers every step of the way

Onboarding/welcome calls
Plan, execute, and track multi-step transition processes like onboarding.
Reminder calls
Contact customers to confirm appointments, bookings, and reservations or effectively remind consumers about payments, due dates, adherence.
Notification calls
Alert customers about activities such as bank transfer confirmations, suspicious account activities, verification of the account, etc.
Feedback/survey calls
Launch conversational surveys that understand free-text and modify the survey flow based on respondent sentiment for higher CSAT & sharper analysis.

Build once; deploy anywhere

Google Home

Amazon Alexa

IVR

Connect with your systems

Brands
Brands
Brands
Brands
Brands
Brands

Why do 1000+ brands trust Yellow.ai

Total CX & EX automation platform recognized by Gartner & G2.

Build an intelligent NLP powered chatbot in under 10 clicks.

Excellent time to value – 60% automation in 30 days of go live.

135+ languages available across 35+ text & voice channels.

100+ out of the box integrations.

We win, when our customers win!

“Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

Build your first Dynamic AI Agent in under 10 clicks