Newly launched:

– AI for natural, human-like voice conversations in real-time. Experience VoiceX

Introducing

Yellow.ai Analyze:
Enhancing bot conversations with continuous automation

Reduce tickets by 30% and drive 10% higher containment rate with insights and continuous knowledge base improvement powered by LLMs.

Assess and continuously improve bot conversations to drive measurable business impact

30%

Reduction in support tickets

10%

Higher 
containment rates

Self learning loopback for bot and KB improvement

  • Assess agent conversations with LLM models
  • Generate KB articles from successful agent interactions
  • Leverage auto-generated KB articles to enhance company KB and train bots for future instances

Strategic insights with topic clustering

  • View and analyze AI-generated topic clusters for bot conversations
  • Get topic level insights like conversation share, containment rate, CR opportunity, etc.
  • Dive deeper into each topic clusters with percentage break down of conversations in each sentiment category

Conversation analysis for improved support

  • Evaluate each bot conversation with in-house LLMs
  • Assess conversations to improve quality of resolution and customer satisfaction
  • Generate insights to find opportunities for driving higher automation

Higher user satisfaction with sentiment analysis

  • Get topic level and conversation level breakdown of user sentiments
  • User sentiment analysis categorized into positive, negative and neutral
  • Timeline view of user sentiments across a given period to understand trends

Reduce support tickets upto 30% with AI-powered Analyze for continuous learning loopback

This site is registered on wpml.org as a development site.