Do you know that 71% of consumers want a consistent shopping experience across different channels?
More than half of the consumers prefer a business that they can chat and shop on. If you’re not serving customers at every touchpoint of the buyer’s journey, you’re losing massive sales opportunities. Customers prefer chat apps for initial contact because of the quick response time. All this is possible with conversational AI.
This whitepaper contains a deep analysis of retail and e-commerce market growth, how AI chatbots improve the shopping experience, and the benefits of using conversational AI in online shopping.