Betting big on AI-first: Insights from customer service leaders   Access report

Generative AI-powered self-service: The future of customer support

In a quest for instant support, 80% of customers opt for chatbots,1 but concerns about mechanical responses lead many enterprises to rely on human agents. It’s time for a shift—enable self-service and elevate revenue with tailored customer experiences using generative AI.

This whitepaper covers everything you need to know about transforming your customer support with AI-driven self-service. Discover actionable insights on streamlining multi-channel integration, enhancing customer satisfaction, reducing query handling time, and building a future-ready customer service team. Download now to unlock the full potential of generative AI for your business.

Discover how AI-driven self-serve support can:

  • Slash operational costs by 60%: Streamline integration across chat, web, email, and voice channels.
  • Boost customer satisfaction by 40%: Understand customer needs and emotions, interacting in their preferred language.
  • Reduce query handling time by 30%: Free up human agents to focus on complex, high-value tasks.
  • Enhance engagement by 60%: Build a top-notch customer service team with a digital-first approach.


Sony self-served



customer queries monthly using Voice AI agents.

Pelago automated



of product inquiries with conversational AI agents.

Waste Connections resolved



customer queries without human intervention.

“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with is catapulting the team to grow conversational AI use cases throughout the organization.”

Jessica Osborn

IT Operations Manager

Randstad USA - case study

“ has helped us accelerate our AI automation journey for some of the most important use cases. Our After-Hours voicebot deployment with has been very successful. Offering reliable customer support, the voice AI agent answers customers succinctly. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.”

Doug Mooneyham

Director, Operations Applications, Waste Connections


 in cost savings per year

“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with for their support in taking Sony’s exceptional customer service support a notch higher. Within two months of going live, Isha has successfully handled over 21,000 customer and dealer calls with seamless integration.”

Vishal Mathur

National Head of Customer Service, Sony India

Sony case study -


MoM increase in demo requests

“By leveraging’s Dynamic Automation Platform, and Generative AI technology we are able to provide 24/7 customer support with minimal human involvement, and greatly boost agent productivity for routine queries.  Generative AI allows us to offer personalized travel recommendations on our digital channels with human-like interactions while analyzing user preferences and historical data to suggest destinations, accommodations, and activities tailored to individual travelers’ tastes, enhancing the overall travel experience.”

Mr. Pawan Darda

Chief Technology Officer, Pelago


deflection rate

100+ Plug & play integrations

Connect’s Generative AI-driven platform to your preferred apps effortlessly in a single click.


Provide support on all Zendesk Sunshine Conversations channels


Optimize support operations with Freshdesk integration


Integrate in a few simple clicks for ITSM automation


Connect AI bots to agents intelligently with Freshchat integration


Create, search and view tickets on Jira with seamless integration


Acquire, engage and retain customers with Salesforce integration


Hubspot integration to accelerate revenue and business growth


Connect AI bots to agents intelligently with Zoho integration

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