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Self-service: The Future of Customer Service

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Enterprises undergo constant digital transformation in a tech-savvy world. As the world embraces a post-COVID-19 work scenario, businesses are innovating their marketing, sales & customer support strategy. In a world where in-store shopping has become a thing of the past, attracting, nurturing and engaging customers online requires reimagining customer journeys for the current and future needs.

Gain insights on:

The 4 pillars of a great Conversational Customer Service Team
Core-functionalities of a self-serve Customer Service Department
Why you should move to a self-serve customer service module
How to leverage various Self-serve Customer Support Channels