Yellow.ai named a Challenger in 2023 Gartner
® Magic Quadrant™ for ECAIP
Businesses today need to be cognizant of the various changes in consumer behaviour, where people are looking for solutions outside their realms, which brings us to the fundamental shift from a graphical user interface to a conversational interface.
Conversational platforms are predicted to be the dominant interaction interface by Gartner. This shift is happening across all industries – and building a scalable conversational AI platform is on the agenda of every business. In this whitepaper, we break down the high-level architecture of conversational platforms – and decode what’s in it for your business.