Upcoming Webinar: How government and public services orgs are using chatbots for citizen support

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All Whitepapers

The making of a Conversational Platform

Businesses today need to be cognizant of the various changes in consumer behaviour, where people are looking for solutions outside their realms, which brings us to the fundamental shift from a graphical user interface to a conversational interface.

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Conversational platforms are predicted to be the dominant interaction interface by Gartner. This shift is happening across all industries – and building a scalable conversational AI platform is on the agenda of every business. In this whitepaper, we break down the high-level architecture of conversational platforms – and decode what’s in it for your business.

Gain insights on:

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The difference between Chatbots & Virtual Assistants
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Capabilities of a Conversational AI Platform
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Natural Language Processing & deep learning model
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Intent matching and identification
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Response generation using commerce and campaign management
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Analytics & Supervision