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CHAPTER 2
Watch 4 sessions where industry leaders explore new challenges and growth opportunities for retailers and ecommerce players, with CX as a key differentiator to capture market share.
Explore new challenges and growth opportunities for retailers and ecommerce players
Keynote
Kannan comes with over 15 years of experience in leadership roles at companies such as Groupon, Shell, and several others. Learn how his team at Zalora is planning to take on the shopping spike this holiday season by fine-tuning their digital customer engagement strategy.
Virtual Coffee table
Expert Session
With over 5 years of experience, Ekta has worked with popular brands such as Facebook, Zomato, Uber, and Deloitte. Unlock the key to leveraging Instagram as a marketing channel to better the retail experience for your customers.
Head of Digital, Marketing & CRM, S.E.A.,
Landmark group
Director, Head of Customer Experience,
JD.ID