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Envision the Future of Retail & E-commerce

Watch 4 sessions where industry leaders explore new challenges and growth opportunities for retailers and ecommerce players, with CX as a key differentiator to capture market share.

On-Demand Sessions

 Explore new challenges and growth opportunities for retailers and ecommerce players


How Zalora is preparing itself to stay ahead of the game this virtual shopping season

Kannan Rajaratnam
Regional Director of Payments &Customer Operations

Kannan comes with over 15 years of experience in leadership roles at companies such as Groupon, Shell, and several others. Learn how his team at Zalora is planning to take on the shopping spike this holiday season by fine-tuning their digital customer engagement strategy.

Virtual Coffee table

How AI is transforming the retail space amidst a pandemic

  • What leaders in the retail space have to say about AI-led digital transformation
  • From physical to digital – Leaders talk about 10 ways conversational AI is transforming the retail space.
  • Conversational AI enables increase in revenue for retail – Myth or fact?
  • Thanksgiving, Black Friday, Christmas, New Year, singles day – Preparing your business for the virtual shopping season
  • Conversational AI for retail – The future or a hype?

Expert Session

Generate more business with Instagram Messaging

Ekta Agarwal
Strategic Product Partnership

With over 5 years of experience, Ekta has worked with popular brands such as Facebook, Zomato, Uber, and Deloitte. Unlock the key to leveraging Instagram as a marketing channel to better the retail experience for your customers.

Case Study

Justin Joseph

Head of Digital, Marketing & CRM, S.E.A.,
Landmark group

Maneesha Bhusal

Director, Head of Customer Experience,

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