Upcoming Event: Envision the Future of Business Interactions

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What’s New at Yellow.ai
2022 Q1

Meet our leaders and subject matter experts on the new product announcements this quarter and see how these capabilities can transform your business. Come join the panel discussions and interactive product demos with Conversational AI industry experts.

Missed the live session?

Watch Envision: Next in Tech

1. Keynote by CPO, Rashid Khan

Why total experience automation matters?

Rashid Khan
Rashid Khan

Co-Founder & CPO

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It is becoming increasingly important for businesses to provide personalized, connected and intuitive experiences for their consumers and employees across a wide range of potential touchpoints. Rashid Khan, Chief Product Officer of Yellow.ai, walks us through the importance of Total Messaging Channels (TMCs) emerging as a significant strategic method for providing superior customer and employee experience.

  • Total experience is increasingly becoming a key competitive advantage.
  • The use of messaging channels i.e. conversational messaging is emerging as a critical strategic means for achieving superior customer and employee experience.
  • Customer delight and happier employees are becoming primary end-business outcomes.

2. Marketplace launch

Introducing new pre-built, low-code Dynamic AI agents

Using data from billions of conversations, we’ve been able to create pre-built Dynamic AI agents for industries such as automotive, retail and human resources. You can now select pre-built templates from the world’s largest marketplace for enterprise-ready AI agents and Ai agent components as well as configure them according to your requirements

  • Prebuilt, pre-trained hundreds of Dynamic AI agent templates across verticals, use cases and channels.
  • Faster time to market, ease of use and convenience.
  • Reduce deployment time by up to 50% and increase solution accuracy.
Panelist
Pankaj Kumar

VP, Product Management

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Ganesh Srinivasan

Director, Product Marketing

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Dhiraj Ramakrishnan

Director, Product Management

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3. Panel discussion

Highlighting the role of conversational AI in enriching employee experiences

Watch the insightful customer panel with Sejal Parikh, MD, Accenture. Says Ms Parikh, “The HR function has changed in the last decade. There has been a complete shift to talent management with a focus on talent attraction, talent engagement and more. Conversational AI is helping reduce the repetitive queries that we deal with. AI can help improve employee engagement and also save up to 40% of an HR personnel’s time.”

  • Utilize the best practices and latest trends in technology to sustain the hybrid working environment.
  • Leverage conversational AI tech to drive employee engagement initiatives.
  • Use pre-built HR bots that automate end-to-end employee experience using out of the box integrations
Panelist
Sejal Parikh

MD at Accenture- SAP Cloud

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Tejeswi Sreekantan

Global Director, Partnerships

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Garima Pandey

AM, Product Marketing

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4. Live demos

Creating intelligent voice bots to humanize voice interactions

Watch the demo by our Voice Product lead, showcasing intelligent voice bot conversations that highlight the Dynamic AI agent’s ability to empathize, understand, reroute and complete journeys in multiple languages, tonalities and accent.

  • Humanize voice interactions to enhance conversational experience.
  • Build bots that can handle interruption while being empathetic and adaptive.
  • Understand multiple languages and dialects.
Panelist
Abhimanyu Singh

Associate Director, Product Management

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Ganesh Srinivasan

Director, Product Marketing

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5. Inbox feature release

Launching a host of new functionalities

Discover how Inbox with its newly launched features can boost agent productivity by up to 30% and improve CSAT by up to 40%. The new features will augment the benefits of Inbox for its users.

  • Reduce Email ticket resolution time with Auto Assignment.
  • Enhance Customer Experience with Email SLA Management.
  • Never let conversations go unanswered with post-24 hour WhatsApp messaging.
  • Provide in-person support from anywhere with video calling.
Panelist
Ashwin Vedachalam

Product Manager, Product Management

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Nitish Bhardwaj

Manager, Product Marketing

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Akshat Dhabi

Product Manager, Product Management

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6. What’s new in Engage

Introducing unified user profiles with in-app tracking and seamless integrations with CRMs/MarTech stack

We have realized how important it is for brands to deliver an omni-channel customer experience that’s consistent and delivers a holistic customer experience throughout the customer lifecycle, from acquisition through transaction, to retention and growth. In this hands-on session, learn about the new capabilities and how you can build a cohesive marketing strategy with 360-degree Engage.

  • Enable omnichannel experiences across the customer lifecycle.
  • Drive data-powered lead generation strategy using a unified user profile.
  • Improve conversion rate with 2-way engagement.
Panelist
Surender Selvaraj

Associate Director, Product Management

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Sarthak Gupta

Product Manager, Product Management

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Garima Pandey

AM, Product Marketing

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7. Studio updates

Showcasing ways to enhance conversational design

If you are a developer, you must watch the Studio updates. Our Product Lead showcases how to enhance Conversational Design seamlessly with Bot Studio.

  • Auto-recommendation of utterances to empower organizations to go live faster with greater accuracy of intent detection and resolution.
  • Identification and classification of erratic/problematic conversations which will help organizations improve the experience their end-customers face.
Panelist
Anirudh Shenoy

Senior Product Manager, Product Management

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Nitish Bhardwaj

Manager, Product Marketing

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