By Use Cases
Automate conversations and foster conversions on Google Business Messages through innovations at Yellow.ai. Deploy chatbots to converse with potential buyers for your Google business listings.
of product searches start on Google
mobile searches for local businesses call or visit in 24 hrs
increase in ‘near me’ or hyperlocal searches in the last 2 years
of local searches becomes purchases
Be where customers are looking for answers
5.5 billion searches occur every day on Google. Let a chatbot assist when people are researching products, looking for a local business, ready to purchase or want your help with a task on real-time basis so you never miss an opportunity.
Enable faster resolutions with Smart Reply Chips
Respond to inquiries through search or maps with an AI chatbot that helps reduce resolution time and strengthens relationships, showing customers that you care.
Gather insights and provide contextual responses
Our proprietary NLP engine + NLU enables chatbots to provide contextual responses and personalised product suggestions to a customer, keeping them coming back for more. Our chatbots exude ~95% accuracy from day 0.
Generate qualified leads
Automate collection of contact details of customers interested in your product and use it to retarget customers or to send them promotion details with our AI-powered campaign management tool.
Upsell, cross-sell with carousels and photo cards
The chatbot is capable of analysing past interactions to provide smart suggestions using photo cards or carousels directly on chat, so customers don’t have to switch apps and they can have a deeper engagement.
Decrease cost per sale
The cost per sale is much lower when a chatbot engages people on all levels of the customer journey; adding bandwidth to your team, saving you time and operational costs as well as delighting customers and employees.
Help customers in their moment of need
Support your customers when they most need it. Respond to inquiries on search or maps with an AI chatbot that helps reduce resolution time and strengthens relationships, showing customers that you care.
Direct calls to chat and save operational costs
Google search drives massive call volumes to businesses. Direct them to Google Business messages, let the chatbot handle the queries and save operational costs. In case of complex inquiries, seamlessly handover to a live agent.
Provide superior experiences with an AI chatbot atop Google Business Messages that offer real-time resolution and smart product recommendations, improving your CSAT dramatically.
Build delightful customer relationships
Boost your customer engagement to gain higher returns
Improve cross-channel customer conversions
Turn employee potential into performance
AI-driven ITSM automation
Reduce bottlenecks with AI-driven ITSM automation