Hype Cycle™ Report For Customer Experience Analytics, 2021

Yellow.ai is one of the Sample Vendors among Virtual Customer Assistant providers in the Gartner Hype Cycle for Customer Experience Analytics, 2021

Gartner says, “Delivering customer-centric and relevant experiences is increasingly a competitive differentiator. Incorporating real-time data around customers’ location, life stage, point in the customer journey, previous interactions and emotional state can help organizations understand, empathize and engage with those customers.”

With this report, learn the capabilities and benefits of critical CX analytics technologies so you can understand which one to integrate into your business to boost revenue and provide superior CX

Gartner power guide to CX analytics for a profound business impact

What you will learn from this report


Learn about the emerging technologies in CX analytics and which of them will prove transformational in taking your business to new heights.


Balance understanding your customers while meeting their expectations for truly contextual experiences.


Understand the maturity of the technologies, their drivers, obstacles and recommendations on various vendors that can help deploy the same for your business.

Gartner, Hype Cycle for Customer Experience Analytics, 2021 - David Norrie, Gareth Herschel, Melissa Davis

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