Drive delightful customer experiences in your industry
Explore how our AI-first unified customer service automation platform can streamline workflows, offer unforgettable omnichannel support, and foster strong customer relationships while reducing costs.
Managing over 2 billion interactions a quarter, our customer service automation platform offers are both industry agnostic and specialist, allowing you to automate cross-channel in minutes with over 97% intent accuracy. We offer pre-built and custom integrations with SAP, Salesforce, Genesys, and 100+ apps, legacy tools, and systems across all industries.
Our unified customer service automation platform automates 90% of queries across 35+ channels with ease and reduces operational costs by 60%. Seamlessly integrate with your existing technology stack and go live faster. Speak to one of our product experts about how Yellow.ai can be tailored to your use case and industry.
“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLPTM which enables zero training for NLP models, would elevate customer and employee experiences from day one.”
“With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.”
“Aditya Birla Awards December 2022 happened for a span of 3 days attended by 600 employees of the Aditya Birla Group. Conversational AI helped give users a smooth and intuitive experience along with becoming a one-stop destination for all event-related queries.”
“With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational AI use cases throughout the organization.”
Jessica Osborn
IT Operations Manager
Deliver an exceptional experience while driving down costs by 60%
Integrate. Automate. Communicate instantly. It all starts with a conversation.
Conversational Service Cloud
Boost productivity and customer engagement with enterprise-grade self-serve support.
