By Use Cases
Yellow.ai’s generative AI-powered Dynamic Automation Platform (DAP) for manufacturing companies enables 24/7 self-serve for customers and vendors to optimize support operations and reduce costs.
queries self- served
saved in operational costs
Self-serve incoming queries from customers in real time with Yellow.ai Customer Service Cloud at the first point of contact in 35+ text and voice channels with seamless integrations with Twilio, Alexa, Google Assistant and IVR systems.
Effortless product exploration
Enable your customers to explore and compare your wide range of products as well as easily download marketing brochures for additional information.
Simplify on-site visits
Enable customers to search for nearest offline stores, schedule in-person visits and request for quotes within the same conversational interface to ensure simplified buying cycle.
Web widgets for technical services
Enable delightful customer experiences with effortless scheduling and tracking of technician visits, followed by feedback collection to constantly improve customer service.
Leverage Dynamic AI agents to streamline vendor support and engagement with instant query resolutions, real-time status updates and outbound communications.
Quickly onboard new vendors with automated registration, document uploads and verification
Get real time information on goods in transit
Reach out to vendors on text and voice channels for updates and payment reminders
Scale your business by connecting our platform with leading CRM and payment platforms to enable personalized interactions and effortless payment collections.
Seamlessly integrate with existing CRM systems to capture/update leads and follow-up
Enable easy payments on multiple channels by connecting Dynamic AI agents with payment platforms
Create dashboards to access real-time insights and provide customized experiences
With Yellow.ai’s Conversational Service Cloud, agents can use AI-enabled response suggestions, get historical context into conversations and troubleshoot requests quickly, and boost agent productivity by 50%
Empower support agents with canned suggestions to provide quicker resolutions
Summarize agent chats using Generative AI to keep conversation log and track agent performance
Leverage AI-generated conversation insights to coach agents and improve performance