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Power your telecom business using Yellow.ai’s Dynamic Automation Platform
Achieve 60% cost reduction and 40% improved CSAT with generative AI
Have personalized conversations with customers, at every step of their buying journey.
90%
queries self- served
60%
increase in customer engagement
Efficient and customer-focused telecom support
Harness the capabilities of cutting-edge conversational AI to seamlessly acquire new subscribers and retain existing ones, all while minimizing operational expenses.
Track real-time availability of services
Track orders and their status on a wide variety of text ( SMS, Whatsapp and more) and voice channels. Integrate seamlessly with existing CRM/ERP platforms to provide customers with real-time updates.
Personalize conversations based on specific needs
Recommend personalized connectivity plans based on a customer’s requirement, suggest add-ons and provide customized solutions via goal-based conversations to engage with customers at the right time.
Interactive conversations with Voice AI
With advanced Voice AI capabilities, go to market 50% faster and deploy Voice AI Agents that understand context and exhibit empathy. Have personalized conversations with customers for queries related to network plans or troubleshooting.
Go live with telecom AI bots 2X faster
Engage with customers, no matter where they are
Use dynamic AI agents trained on industry specific multi-LLMs (Large Language Models) to understand telecom related queries, and improve customer engagement by 60%
Explore plans
Enable customers to compare and choose plans of their choice
Payment reminders
Send out reminders on text and voice channels to reduce missed payments
Troubleshooting assistance
Provide instant service for WiFi, or mobile connectivity issues by walking them through diagnostic steps
Get the most out of your marketing efforts
Use Yellow.ai’s Conversational Commerce Cloud to create AI-powered marketing templates, omnichannel workflows in a matter of minutes and run targeted campaigns to improve conversion rates by 50%
Templates Powered by Generative AI
Just input tone, context and user segment to get AI generated marketing templates
AI generated workflows
Generate campaign workflows instantly to promote discounts and run loyalty programs.
Personalized promotions
Leverage customer data platform to run hyper-targeted marketing campaigns
Supercharge your support team
With Yellow.ai’s Conversational Service Cloud, agents can use AI-enabled response suggestions, get historical context into conversations and troubleshoot requests quickly, and boost agent productivity by 50%
AI-Powered Suggestions
Empower support agents with canned suggestions to provide quicker resolutions
Chat summarizer
Summarize agent chats using Generative AI to keep conversation log and track agent performance
Performance Insights
Leverage AI-generated conversation insights to coach agents and improve performance
Ready to see our Telecom VAs in action?
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