By Use Cases
Achieve 60% cost reduction and 40% improved CSAT with generative AI
queries self- served
increase in customer engagement
Harness the capabilities of cutting-edge conversational AI to seamlessly acquire new subscribers and retain existing ones, all while minimizing operational expenses.
Track orders and their status on a wide variety of text ( SMS, Whatsapp and more) and voice channels. Integrate seamlessly with existing CRM/ERP platforms to provide customers with real-time updates.
Recommend personalized connectivity plans based on a customer’s requirement, suggest add-ons and provide customized solutions via goal-based conversations to engage with customers at the right time.
With advanced Voice AI capabilities, go to market 50% faster and deploy Voice AI Agents that understand context and exhibit empathy. Have personalized conversations with customers for queries related to network plans or troubleshooting.
Use dynamic AI agents trained on industry specific multi-LLMs (Large Language Models) to understand telecom related queries, and improve customer engagement by 60%
Enable customers to compare and choose plans of their choice
Send out reminders on text and voice channels to reduce missed payments
Provide instant service for WiFi, or mobile connectivity issues by walking them through diagnostic steps
Use Yellow.ai’s Conversational Commerce Cloud to create AI-powered marketing templates, omnichannel workflows in a matter of minutes and run targeted campaigns to improve conversion rates by 50%
Just input tone, context and user segment to get AI generated marketing templates
Generate campaign workflows instantly to promote discounts and run loyalty programs.
Leverage customer data platform to run hyper-targeted marketing campaigns
With Yellow.ai’s Conversational Service Cloud, agents can use AI-enabled response suggestions, get historical context into conversations and troubleshoot requests quickly, and boost agent productivity by 50%
Empower support agents with canned suggestions to provide quicker resolutions
Summarize agent chats using Generative AI to keep conversation log and track agent performance
Leverage AI-generated conversation insights to coach agents and improve performance