Yellow.ai Cookie Policy

Last Updated: April 16, 2026

This Cookie Policy explains how Yellow.ai (together with our affiliates, “Yellow.ai”, “we”, “our” or “us”) uses cookies and similar technologies to recognize you when you visit our website at yellow.ai and use our Services. It explains what these technologies are, why we use them, and your rights to control our use of them.

For more information on how we handle your personal data, please see our Privacy Policy.

1. What are Cookies and Similar Technologies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by Yellow.ai to make their websites work or work more efficiently, as well as to provide reporting.

First-party cookies: These are set by Yellow.ai. We use them to remember your preferences and keep your session secure.

Third-party cookies: These are set by parties other than us. They enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

2. Why We Use Cookies

We use Cookies for several reasons. Some are required for technical reasons for our Services to operate. Others enable us to track and target the interests of our users to enhance the experience on our platform.

A. Performance and Analytics Cookies

These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.

B. Functional Cookies

These are used to enhance the performance and functionality of our Website but are non-essential to its use. However, without these cookies, certain functionality (like videos or chat support) may become unavailable.

3. Table of Cookies We Use

Functional Cookies

Essential for authentication, security, and core functionality. These cannot be disabled.

Cookies	Purpose	Duration	Domain
session	Stores user authentication session data to keep you logged in.	Session	cloud.yellow.ai / nexus.yellow.ai
G_ENABLED_IDPS	Stores Google authentication provider information for login.	Session	cloud.yellow.ai / nexus.yellow.ai
__stripe_mid	Stripe fraud detection cookie to protect payment transactions.	1 year	cloud.yellow.ai / nexus.yellow.ai

Analytics cookies

Help us understand how you use our platform to improve your experience.

Cookies	Purpose	Duration	Domain
_hjSessionUser_*	Hotjar cookie that is set when a user first lands on a page. Used to persist the Hotjar User ID, which is unique to that site.	1 year	cloud.yellow.ai / nexus.yellow.ai
_hjSession_*	Hotjar cookie that holds current session data to ensure subsequent requests are counted in the same session.	Session	cloud.yellow.ai / nexus.yellow.ai
mp_*_mixpanel	Mixpanel cookie is used to track user behavior and engagement across sessions.	1 year	cloud.yellow.ai / nexus.yellow.ai
ph_phc_*_posthog	PostHog analytics cookie that tracks user sessions and behavior to help improve the product.	1 year	cloud.yellow.ai / nexus.yellow.ai

4. How Can You Control Cookies?

You have the right to decide whether to accept or reject cookies.

• Cookie Preference Center: You can manage your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.
• Browser Controls: Most web browsers allow you to block or delete cookies through their settings. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas may be restricted.

5. Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

6. Contact Us

If you have any questions about our use of cookies or other technologies, please email us at [email protected].