Yellow.ai Raises $78.15M to Deliver Total Customer Experience Automation
Your first Chatbot is on us!
How to use AI to improve customer experience - Gartner Report
#FeatureFriday Improve CX & optimise business processes with user journey visualiser
360° hyper-automation
Case studies & customer stories
Pay as you go
Domain expert NLU and pre-built nodes
Build your bot on no-code platfrom
Best of AI & human intelligence
Upsell & crossell your products
Democratizing AI
ISO & GDPR certified
100+ out-of-the-box integrations
Gain customer insights and drive revenue
Turn thousands of documents in a chatbot in minutes
Formerly known as Yellow Messenger
Self-serve 70% queries, improve CSAT by 20% & increase sales by $10 million/year
Leading Conversational AI Platform in 2021 Planning Guide for Customer Engagement.
Key Vendor to improve Customer Self-Service and Self-Solve
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants
Virtual Enterprise Assistant Provider for Emerging Technologies and Trends Impact Radar: Hyperautomation
Leading Conversational AI Platform for 2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture
Recommended as Chatbot Provider for 2021 CIO Agenda: A Banking and Investment Services Technology and Service Provider Perspective
Recommended as Virtual Customer Assistant Provider in Digital Commerce Vendor Guide, 2021
Awarded as a leader in G2 Grid® for Bot Platforms
Customer Support
Build delightful customer relationships
Go way beyond predictive and proactive customer support to seamlessly resolve customer issues 24*7*365 and easily transfer them to live agents when needed.
Customer Engagement
Boost your customer engagement to gain higher returns
Enable customers to engage with their favourite brands in real-time on the channel of their choice, fostering lifelong loyalty for your brand.
Conversational Commerce
Improve cross-channel customer conversions
Improve customer lifetime value with higher engagement, faster responses, and higher sales conversions - across languages, channels and time.
HR Automation
Turn employee potential into performance
Boost employee productivity and satisfaction by providing 24x7 self-service information and action on payroll, benefits, policies and leave.
AI-driven ITSM automation
Reduce bottlenecks with AI-driven ITSM automation
Improve process automation, resolve queries faster, and streamline ticketing with AI-powered conversational voice and text request automation. It’s a one-stop-shop for all things IT.
Text
Automate on 35+ channels - website, app, WhatsApp, Apple Business Chat, messaging, email, and more.
Voice
Build inbound and outbound voice automation workflows across IVR, Alexa, Google Assistant, and more.
Bot studio
Build emotionally intelligent assistants
Conversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy - even with less training data.
Agent assist dashboard
Use the best of AI and human intelligence
Our platform enables agents & virtual assistants to work hand-in-hand, offering recommendations, validating predictions & making each other better with every conversation.
Campaign management
Increase revenue & conversions
Think beyond traditional support. With Campaign management, your agents & marketers can map user journeys & reach out to consumers proactively - at the right time and the right place
Smart analytics
Customer insights to enhance business strategy
The analytics dashboard presents deeper business insights and helps with understanding user sentiments and question patterns that can help you make important business decisions.
Natural language processing
Highly efficient NLP
Robust NLP Engine with self-learning loop & sentence embeddings that make your bots Language-Intelligent, ensuring laser sharp accuracy.
Active learning
Our chatbots keep getting better
Our chatbots are not static. They crunch millions of anonymised conversations happening across the platform daily to improve predictions & get better with time.
Document insights engine
Use data to make your IVAs smarter
Using FAQs to train bots is a lot of work. Our platform directly connects with your knowledge base & past tickets to train the bot - exponentially decreasing time to go live.
Multilingual
Speak in your customer’s language
Why retrain your bots for every new language that you add? Our chatbots, once trained in English, understand queries in 100+ languages, without any extra training.
Helped reduce operational cost by 80% for one of the world's largest insurance companies
Saved $250k/month for a $5B waste management company
Added $100m in additional revenue in 3 years for a fast-growing financial services firm
Reduced customer issue resolution time by 70% for one of the largest quick-serve restaurant chains
Facilitated $10M in sales in the first week of operations for a $40B FSI brand
Everything you need to know about WhatsApp for Business
Yellow.ai raises $78.15M to deliver total CX automation
Build your first NLP powered intelligent chatbot in under 10 clicks