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Maximize business growth with 24/7 connected travel experiences
Leverage Yellow.ai’s generative AI powered Dynamic Automation Platform (DAP) for seamless, autonomous travel assistance, enhancing customer interaction across text and voice channels while reducing operational costs
Boost customer satisfaction with connected travel experiences powered by Dynamic AI agents
40%
increase in CSAT
60%
saved in operational costs
Anytime anywhere travel support
Self-serve up to 90% of incoming travel queries across channels and languages at the first point of contact without involving human agents. Seamlessly transfer to a live agent for any unsolved complex queries, with historic context.
Near human
interactions with
voice AI agents
Enable your customers to have natural human-like conversations with dynamic Voice AI Agents to provide personalized and relevant responses for all inbound travel related queries. Leverage Voice AI agents for outbound communications such as flight updates, check-in reminders, and promotional offers.
Effortless travel planning
Allow customers to effortlessly check for availability and prices of flights, trains, hotels and more on voice and text channels. Integrate seamlessly with existing CRM/ERP platforms to provide real-time information and enable easy tour planning.
Connected assistance
Acquire, engage and retain customers for consistent business growth with seamless customer service for travelers at every stage – pre, during and post-travel.
Go live with travel AI bots 2X faster
Personalized customer engagement
Deliver personalized, empathetic responses and customized solutions to your customers based on the smart insights about their travel history, preferences and purchase behavior available from the Customer Data Platform (CDP).
Notifications and reminders
Send out proactive notifications on train/flight status, travel tips, hotel updates and more
Loyalty program
Enable travelers to enroll in loyalty programs, track their miles and reward points
Emergency assistance
Assist with claims, and provide guidance in case of emergencies or travel disruptions
Boost revenue growth
Provide contextual experiences to customers with Yellow.ai Customer Commerce Cloud (CCC) to drive up to 20% increase in lead generation. Yellow.ai CCC provides end-to-end campaign workflows, marketing templates, and user insights from Customer Data Platform (CDP) to drive revenue growth.
Targeted campaigns
Offer personalized travel recommendations based on user preferences and travel history
Seamless payments
Provide effortless payment options on multiple channels for quick bookings
Insights
Create dashboards to access real-time insights and run data driven campaigns
AI-enabled support agents
Boost agent productivity by up to 50% with Yellow.ai Customer Service Cloud (CSC). Empower your support agents with AI-enabled response suggestions, historical context and customer insights to provide accurate resolutions and reduce wait times.
AI-Powered Suggestions
Empower support agents with canned suggestions to provide quicker resolutions
Chat summarizer
Summarize agent chats using Generative AI to keep conversation log and track agent performance
Performance Insights
Leverage AI-generated conversation insights to coach agents and improve performance
Yellow.ai’s dynamic AI agents empowering travel industry players transcend customer expectations
Tiket.com
“Improving case deflection so that human agents can tocus on more complex and meaningful tasks has always been our goal. Yellow.ai’s smart conversational platform has allowed us to do that in a relatively straightforward manner. In a short span of a year of our engagement with Yellow.ai, we’ve been able to deliver a range of initiatives, ranging from “simple” dynamic FAQ powered by intent detection, to sophisticated features that require deep APls integration. Happy to say that Yellow.ai’s product is now an important contributor to our automation enablers.”
Indigo Airlines
“At Indigo, we are highly focused on providing a fast, efficient and memorable experience for our customers. Yellow.ai has helped us accelerate our AI automation journey enabled by DynamicNLP™ where we can design conversational AI flows within minutes, while reducing training data-related costs and efforts. The Dottie bot seamlessly resolves queries for 500K+ users every quarter, providing customers with a quick and hassle-free experience for a plethora of services like web check-in, booking management, flight information and more, on their preferred digital channels.”
Ready to build an exceptional travel experience for your customers?
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