By Use Cases
Leverage Yellow.ai’s generative AI powered Dynamic Automation Platform (DAP) for seamless, autonomous travel assistance, enhancing customer interaction across text and voice channels while reducing operational costs
increase in CSAT
saved in operational costs
Self-serve up to 90% of incoming travel queries across channels and languages at the first point of contact without involving human agents. Seamlessly transfer to a live agent for any unsolved complex queries, with historic context.
Enable your customers to have natural human-like conversations with dynamic Voice AI Agents to provide personalized and relevant responses for all inbound travel related queries. Leverage Voice AI agents for outbound communications such as flight updates, check-in reminders, and promotional offers.
Allow customers to effortlessly check for availability and prices of flights, trains, hotels and more on voice and text channels. Integrate seamlessly with existing CRM/ERP platforms to provide real-time information and enable easy tour planning.
Acquire, engage and retain customers for consistent business growth with seamless customer service for travelers at every stage – pre, during and post-travel.
Deliver personalized, empathetic responses and customized solutions to your customers based on the smart insights about their travel history, preferences and purchase behavior available from the Customer Data Platform (CDP).
Send out proactive notifications on train/flight status, travel tips, hotel updates and more
Enable travelers to enroll in loyalty programs, track their miles and reward points
Assist with claims, and provide guidance in case of emergencies or travel disruptions
Provide contextual experiences to customers with Yellow.ai Customer Commerce Cloud (CCC) to drive up to 20% increase in lead generation. Yellow.ai CCC provides end-to-end campaign workflows, marketing templates, and user insights from Customer Data Platform (CDP) to drive revenue growth.
Offer personalized travel recommendations based on user preferences and travel history
Provide effortless payment options on multiple channels for quick bookings
Create dashboards to access real-time insights and run data driven campaigns
Boost agent productivity by up to 50% with Yellow.ai Customer Service Cloud (CSC). Empower your support agents with AI-enabled response suggestions, historical context and customer insights to provide accurate resolutions and reduce wait times.
Empower support agents with canned suggestions to provide quicker resolutions
Summarize agent chats using Generative AI to keep conversation log and track agent performance
Leverage AI-generated conversation insights to coach agents and improve performance