By Use Cases
By Industry
Boost your automotive business’ profits with Yellow.ai
Yellow.ai’s Dynamic Automation Platform (DAP) helps you enhance automotive customer experiences while reducing costs through autonomous, near-human interactions on text and voice channels, powered by generative AI.
Maximize automotive revenue with frictionless customer experiences powered by Dynamic AI agents
90%
queries self served
50%
increase in sales conversions
Anytime anywhere customer support
Self-serve up to 90% of incoming queries across channels and languages at the first point of contact without involving human agents.
Effortless resolutions with voice AI agents
Enable your customers to have natural human-like conversations with voice AI Agents that can deeply listen to, understand and provide personalized and relevant responses. Leverage voice AI agents for outbound communications or to handle inbound customer queries.
Scheduling vehicle services
Allow customers to effortlessly check for a convenient date and time to schedule dealership visits, vehicle repair or maintenance on voice and text channels. Integrate seamlessly with existing CRM/ERP platforms to provide real-time slot availability and tracking of services.
Automate end-to-end buying experience
Boost retail sales by automating the buying lifecycle from effortless vehicle comparison and test drive booking to loan assistance with goal-based conversations powered by Generative AI.
Go live with automotive AI bots 2X faster
Drive customer engagement
Enhance customer engagement with dynamic AI agents trained on industry specific multi-LLMs (Large Language Models) to provide autonomous customer experiences with near human-like empathy
Explore vehicles
Empower customers to compare vehicles, check specifications, features and more
Servicing reminders
Send out reminders on text and voice channels to drive additional revenue
Roadside assistance
Help users locate nearby authorized service centers, towing services or offer safety tips.
Personalized experiences
Provide contextual experiences to customers with Yellow.ai Customer Commerce Cloud (CCC) to drive up to 20% increase in lead generation. Yellow.ai CCC provides end-to-end campaign workflows, marketing templates, and user insights from Customer Data Platform (CDP) to drive revenue growth.
Insights
Create dashboards to access real-time insights and improve customer experience
Dealership locators
Provide support based on customer location
Curated offers
Leverage Yellow.ai’s Customer Data Platform to run hyper-targeted marketing campaigns
AI-enabled support agents
Boost agent productivity by up to 50% with Yellow.ai Customer Service Cloud (CSC). Transfer conversations seamlessly to support agents aided by AI-enabled response suggestions, historical context and customer insights to provide accurate resolutions and reduce wait times.
AI-Powered Suggestions
Empower support agents with canned suggestions to provide quicker resolutions
Chat summarizer
Summarize agent chats using Generative AI to keep conversation log and track agent performance
Performance Insights
Leverage AI-generated conversation insights to coach agents and improve performance
Our customers’ success matters to us
Hyundai
“Hyundai Motor India, is dedicated to using cutting edge AI technology leading to elevated customer satisfaction. Presently, close to 40% of customer queries come in via digital channels. By leveraging Yellow.ai’s Dynamic Automation Platform, we are able to provide 24/7 customer support, run personalized marketing campaigns, enable lead-gen and boost agent productivity. With Yellow.ai, we are providing efficient, cost-effective support and setting a new standard in the industry for customer experience.”
Race past the competition with faster and more effective effective processes
The most trusted & award-winning AI platform out there.
