By Use Cases
Yellow.ai’s Dynamic Automation Platform (DAP) helps you enhance automotive customer experiences while reducing costs through autonomous, near-human interactions on text and voice channels, powered by generative AI.
queries self served
increase in sales conversions
Self-serve up to 90% of incoming queries across channels and languages at the first point of contact without involving human agents.
Enable your customers to have natural human-like conversations with voice AI Agents that can deeply listen to, understand and provide personalized and relevant responses. Leverage voice AI agents for outbound communications or to handle inbound customer queries.
Allow customers to effortlessly check for a convenient date and time to schedule dealership visits, vehicle repair or maintenance on voice and text channels. Integrate seamlessly with existing CRM/ERP platforms to provide real-time slot availability and tracking of services.
Boost retail sales by automating the buying lifecycle from effortless vehicle comparison and test drive booking to loan assistance with goal-based conversations powered by Generative AI.
Enhance customer engagement with dynamic AI agents trained on industry specific multi-LLMs (Large Language Models) to provide autonomous customer experiences with near human-like empathy
Empower customers to compare vehicles, check specifications, features and more
Send out reminders on text and voice channels to drive additional revenue
Help users locate nearby authorized service centers, towing services or offer safety tips.
Provide contextual experiences to customers with Yellow.ai Customer Commerce Cloud (CCC) to drive up to 20% increase in lead generation. Yellow.ai CCC provides end-to-end campaign workflows, marketing templates, and user insights from Customer Data Platform (CDP) to drive revenue growth.
Create dashboards to access real-time insights and improve customer experience
Provide support based on customer location
Leverage Yellow.ai’s Customer Data Platform to run hyper-targeted marketing campaigns
Boost agent productivity by up to 50% with Yellow.ai Customer Service Cloud (CSC). Transfer conversations seamlessly to support agents aided by AI-enabled response suggestions, historical context and customer insights to provide accurate resolutions and reduce wait times.
Empower support agents with canned suggestions to provide quicker resolutions
Summarize agent chats using Generative AI to keep conversation log and track agent performance
Leverage AI-generated conversation insights to coach agents and improve performance