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Leading Indonesian brand, KitaBeli scales CX on WhatsApp

How a WhatsApp chatbot implementation powered by Yellow.ai helped reach and support the large customer base of KitaBeli

Use case:

Customer Support

Channels:

WhatsApp

KitaBeli is Indonesia’s premier Social Commerce platform that sells packaged goods and daily essentials. Users can invite their friends to join the platform and form groups to receive bulk discounts from sellers. As a leading social commerce platform, KitaBeli is in a unique position to harness the power of both social media and Conversational AI.

Founded

Founded

2020

Region

Region

Indonesia

Challenge


Engaging a large customer base across multiple locations


As a startup in the fresh new space of social commerce, KitaBeli was eager to engage their growing user base with chatbots that would enable multiple customers to place orders at once. They needed an intelligent solution to handle their volumes and give customers a delightful experience.

Solution – Introducing the KitaBeli bot


01.

Seamless transfers

With the KitaBeli bot, not only were multiple customers served at almost no wait times, the bot also saved the valuable time of live agents from the most-common repetitive tasks, while keeping customers engaged and delighted.

02.

An intelligent Virtual Assistant

The bot built on an Natural Language Processing (NLP) platform manages majority of the customer support volumes, thereby delivering personalised experiences.

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