A Case Study on IVR in Modern Enterprise

Yellow Messenger

When you think about IVR, what is the first thought that comes to your mind? We bet it’s Customer Support. While IVR has a great fit with being leveraged to offer 24/7 support, it’s lately finding its seat at the table for Sales, Marketing and more. By leveraging AI-powered speech recognition software - business stakeholders can get immediate and accurate responses, round the clock, in a language, they’re more comfortable with. It’s fast, it’s scalable, it’s cost-effective. And above all, it is the perfect one-size fits all deployment.

Fact on IVR in Modern Enterprises:

79% of Indians believe that if done right, automated interactions can delight them.

Over 80% of queries can successfully be resolved with a chatbot, without the requirement of human interaction.

24/7/365 - A total win-win situation. Customers get access to round-the-clock support and the call center agents are freed-up to concentrate on other value-added activities. This ensures productivity at both ends.

Yellow Messenger is a leading CX Automation Platform helping businesses to build chatbots and voicebots to automate support, sales, marketing, HR, ITSM, in 100+ languages, across 35+ channels

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