Give Your Brand a
Voice to Remember.

83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.

Request a demo
Inbound Voice bot
Offer seamless CX by resolving
customer queries instantly
Outbound Voice bot
Reach out at scale and drive
business outcomes

100%

Reduction in
wait time

~60%

Workforce cost
reduction

80%

Reduction in Total Cost of
Operations (TCO)

1:1 natural, human-like conversations

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yellow.ai automated speech recognition and response technology enables fast, accurate, lifelike conversations in multiple languages, dialects, speaking styles and emotions for a variety of use cases, like customer self-service, agent assistance and speech analytics.

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Our speaker Identification & Voice biometric capability lets you identify the speaker & authenticate a person by recognising the voice/passphrases in real-time through humanised conversations for a delightful customer experience.

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Smooth customer interactions involve seamless live agent transfers. Our voice bots are equipped to understand the intent and make the switch to a live agent - on the customer’s request if the bot was unable to answer the query and in situations of distress.

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Learn & improve with every conversation

Our conversational AI platform comes with ready connectors for SIP/ MRCP integrations that facilitate a quicker and faster go-to-market strategy. All you have to do is just plug and play.

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Fast, accurate transcription from millions of conversations will help visualise the complete process of the customer journey to provide actionable insights on improving customer relations & increasing CSAT.

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Reduce friction by collecting lead information conversationally as a human would so your customers are comfortable sharing their details. We also validate this information on a real-time basis & report internally so appropriate action can be taken if there is a breach.

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Virtual customer assistants to
guide your customers every step of the way

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Onboarding/welcome calls

Plan, execute, and track multi-step transition processes like onboarding.

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Reminder calls

Contact customers to confirm appointments, bookings, and reservations or effectively remind consumers about payments, due dates, adherence.

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Notification calls

Alert customers about activities such as bank transfer confirmations, suspicious account activities, verification of the account, etc.

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Feedback/survey calls

Launch conversational surveys that understand free-text and modify the survey flow based on respondent sentiment for higher CSAT & sharper analysis.

Build once; deploy anywhere

Google Home
Amazon Alexa
IVR

Connect with your systems

Why do 700+ brands trust yellow.ai

Total CX automation platfrom recognized by Gartner & G2

Build an intelligent NLP powered chatbot in under 10 clicks

Excellent time to value - 60% automation in 30 days of go live

100+ languages available across 35+ text & voice channels.

100+ out of the box integrations

We win, when our customers win!

Award-winning enterprise
grade CX solutions

Latest insights

Transform how you connect with people