Give Your Brand a
Voice to Remember.

83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.

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Inbound Voice bot
  • Inbound Profile
  • Inbound Wave
  • Inbound Voicebot
Offer seamless CX by resolving
customer queries instantly
Outbound Voice bot
Reach out at scale and drive
business outcomes

100%

Reduction in
wait time

~60%

Workforce cost
reduction

80%

Reduction in Total Cost of
Operations (TCO)

1:1 natural, human-like conversations

Voice automation Human like 1
Voice automation Human like 2
Voice automation Human like 3

yellow.ai automated speech recognition and response technology enables fast, accurate, lifelike conversations in multiple languages, dialects, speaking styles and emotions for a variety of use cases, like customer self-service, agent assistance and speech analytics.

Voice automation Human like 1

Our speaker Identification & Voice biometric capability lets you identify the speaker & authenticate a person by recognising the voice/passphrases in real-time through humanised conversations for a delightful customer experience.

Voice automation Human like 2

Smooth customer interactions involve seamless live agent transfers. Our voice bots are equipped to understand the intent and make the switch to a live agent - on the customer’s request if the bot was unable to answer the query and in situations of distress.

Voice automation Human like 3

Learn & improve with every conversation

Our conversational AI platform comes with ready connectors for SIP/ MRCP integrations that facilitate a quicker and faster go-to-market strategy. All you have to do is just plug and play.

Voice automation Conversation 1

Fast, accurate transcription from millions of conversations will help visualise the complete process of the customer journey to provide actionable insights on improving customer relations & increasing CSAT.

Voice automation Conversation 2

Reduce friction by collecting lead information conversationally as a human would so your customers are comfortable sharing their details. We also validate this information on a real-time basis & report internally so appropriate action can be taken if there is a breach.

Automate
Voice automation Conversation 1
Voice automation Conversation 2
Automate

Virtual customer assistants to
guide your customers every step of the way

Onboarding
Onboarding/welcome calls

Plan, execute, and track multi-step transition processes like onboarding.

Reminder
Reminder calls

Contact customers to confirm appointments, bookings, and reservations or effectively remind consumers about payments, due dates, adherence.

Notification
Notification calls

Alert customers about activities such as bank transfer confirmations, suspicious account activities, verification of the account, etc.

Feedback
Feedback/survey calls

Launch conversational surveys that understand free-text and modify the survey flow based on respondent sentiment for higher CSAT & sharper analysis.

Build once; deploy anywhere

Google Home
Amazon Alexa
IVR

Connect with your systems

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Why do 700+ brands trust yellow.ai

Total CX automation platfrom recognized by Gartner & G2

Build an intelligent NLP powered chatbot in under 10 clicks

Excellent time to value - 60% automation in 30 days of go live

100+ languages available across 35+ text & voice channels.

100+ out of the box integrations

We win, when our customers win!

Award-winning enterprise
grade CX solutions

Latest insights

Transform how you connect with people