How conversational AI is transforming the retail and e-commerce industry?
83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.
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Offer seamless CX by resolving
customer queries instantly
Receive policy details
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Claim insurance
100%
Reduction in
wait time
~60%
Workforce cost
reduction
80%
Reduction in Total Cost of
Operations (TCO)
yellow.ai automated speech recognition and response technology enables fast, accurate, lifelike conversations in multiple languages, dialects, speaking styles and emotions for a variety of use cases, like customer self-service, agent assistance and speech analytics.
Smooth customer interactions involve seamless live agent transfers. Our voice bots are equipped to understand the intent and make the switch to a live agent - on the customer’s request if the bot was unable to answer the query and in situations of distress.
Our conversational AI platform comes with ready connectors for SIP/ MRCP integrations that facilitate a quicker and faster go-to-market strategy. All you have to do is just plug and play.
Fast, accurate transcription from millions of conversations will help visualise the complete process of the customer journey to provide actionable insights on improving customer relations & increasing CSAT.
Reduce friction by collecting lead information conversationally as a human would so your customers are comfortable sharing their details. We also validate this information on a real-time basis & report internally so appropriate action can be taken if there is a breach.
Onboarding/welcome calls
Plan, execute, and track multi-step transition processes like onboarding.
Reminder calls
Contact customers to confirm appointments, bookings, and reservations or effectively remind consumers about payments, due dates, adherence.
Notification calls
Alert customers about activities such as bank transfer confirmations, suspicious account activities, verification of the account, etc.
Feedback/survey calls
Launch conversational surveys that understand free-text and modify the survey flow based on respondent sentiment for higher CSAT & sharper analysis.
Google Home
Amazon Alexa
IVR
Total CX automation platfrom recognized by Gartner & G2
Build an intelligent NLP powered chatbot in under 10 clicks
Excellent time to value - 60% automation in 30 days of go live
100+ languages available across 35+ text & voice channels.
100+ out of the box integrations
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Ananth Prakash
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Ishita Sharma
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Pranshu Rastogi
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Rishabh Ranjan Pathak
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
Eric Hansen
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
Strategic Initiative team
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Kannan Rajaratnam
Customer Experience and epayments Director, Southeast Asia, Zalora
Customer Support
Build delightful customer relationships
We go way beyond predictive and proactive customer support. We enable brands to seamlessly resolve customer issues 24*7*365 and transfer them to live agents in case of complex queries.
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Customer Engagement
Boost your customer engagement to gain higher returns
Enable customers to engage, with their favourite brands in real-time on a channel of their choice, fostering lifelong loyalty for the brand.
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Conversational Commerce
Improve cross-channel customer conversions
Improve customer lifetime value with higher engagement, faster responses, better conversations-led CX and higher sales conversions - across languages, timelines, and channels.
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