Yellow.ai Raises $78.15M to Deliver Total Customer Experience Automation
Your first Chatbot is on us!
How to use AI to improve customer experience - Gartner Report
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360° hyper-automation
Case studies & customer stories
Pay as you go
Domain expert NLU and pre-built nodes
Build your bot on no-code platfrom
Best of AI & human intelligence
Upsell & crossell your products
Democratizing AI
ISO & GDPR certified
100+ out-of-the-box integrations
Gain customer insights and drive revenue
Turn thousands of documents in a chatbot in minutes
Enhance the efficacy of your organisational processes with yellow.ai’s AI-workers that possess the unique capability of self-healing and auto-remediation besides resolving all your I.T. tickets in just a few magic seconds.
FTE working hours saved
Op-ex savings
reduction in resolution times
Yearly spending saved
ITSM specialised NLP engine
Our NLP engine is domain trained for IT excellence and contextual understanding besides housing a unified search engine with self-indexing ability.
Workflow automation
UI based process automation tool to build workflows with ease, enabling seamless fulfillment.
Intelligent incident management
Our protocol based incident management escalates, mitigates and eradicates all security incidents & provides a post mortem report besides being able to self heal.
Cognitive analytics
Get real-time insights into agent availability, MTTR, query volumes, bot accuracy, self-service adoption, employee satisfaction rates, and more.
Instant remediation on first contact
Auto classification of tickets, smooth live agent hand offs and auto suggestions based on knowledge base data helps reduce ticket pile ups and increases FCR rates
Intelligent resolution
Smart ticketing + automation for instant resolutions to most L0, L1 tasks.
With the help of our AI-powered digital assistants, your employees can dramatically improve their performance by focusing on work that matters, giving your organisation the qualitative boost and exponential growth it needs. Learn how our AI-powered chatbots can help with I.T. service management.
Total CX automation platform recognized by Gartner & G2
Build an intelligent NLP powered chatbot in under 10 clicks
Excellent time to value - 60% automation in 30 days of go live
100+ languages available across 35+ text & voice channels.
100+ out of the box integrations
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
We go way beyond predictive and proactive customer support. We enable brands to seamlessly resolve customer issues 24*7*365 and transfer them to live agents in case of complex queries.
Enable customers to engage, with their favourite brands in real-time on a channel of their choice, fostering lifelong loyaly for the brand.
Improve customer lifetime value with higher engagement, faster responses, better conversations-led CX and higher sales conversions - across languages, timelines, and channels.
Everything you need to know about WhatsApp for Business
Yellow.ai raises $78.15M to deliver total CX automation
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