How conversational AI is transforming the retail and e-commerce industry?
Enhance the efficacy of your organisational processes with yellow.ai’s AI-workers that possess the unique capability of self-healing and auto-remediation besides resolving all your I.T. tickets in just a few magic seconds.
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50000
FTE working hours
saved
35%
Op-ex savings
70%
reduction in resolution
times
$150M
Yearly spending
saved
Our NLP engine is domain trained for IT excellence and contextual understanding besides housing a unified search engine with self-indexing ability.
UI based process automation tool to build workflows with ease, enabling seamless fulfillment.
Our protocol based incident management escalates, mitigates and eradicates all security incidents & provides a post mortem report besides being able to self heal.
Get real-time insights into agent availability, MTTR, query volumes, bot accuracy, self-service adoption, employee satisfaction rates, and more.
Auto classification of tickets, smooth live agent hand offs and auto suggestions based on knowledge base data helps reduce ticket pile ups and increases FCR rates
Smart ticketing + automation for instant resolutions to most L0, L1 tasks.
With the help of our AI-powered digital assistants, your employees can dramatically improve their performance by focusing on work that matters, giving your organisation the qualitative boost and exponential growth it needs. Learn how our AI-powered chatbots can help with I.T. service management.
Total CX automation platform recognized by Gartner & G2
Build an intelligent NLP powered chatbot in under 10 clicks
Excellent time to value - 60% automation in 30 days of go live
100+ languages available across 35+ text & voice channels.
100+ out of the box integrations
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Ananth Prakash
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Ishita Sharma
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Pranshu Rastogi
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Rishabh Ranjan Pathak
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
Eric Hansen
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
Strategic Initiative team
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Kannan Rajaratnam
Customer Experience and epayments Director, Southeast Asia, Zalora
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