Upcoming Event: Envision the Future of Business Interactions

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Renovate Your
Online Store With
E-commerce Chatbots

Let your customers indulge in your online store for the best shopping experience with e-commerce chatbots. Enable a conversational commerce experience where customers can choose, shop and pay just by having a conversation.

Win with e-commerce chatbots

0

%

of the buyers journey is completed digitally

0

%

of the total retail sales, accounts from e-commerce

0

%

consumers make purchases using a voice assistant

0

%

users order daily necessities using voice assistant

Top industry use-cases of e-commerce chatbots

Recommend products
E-commerce chatbots understand your customer’s unique requirements and offer intelligent product recommendations.
Send order details
Keep your customers informed throughout the order fulfillment process with automatic order and shipping updates.
Automate exchange or return request processing
Enable customers to initiate returns and refunds right from the chat interface and answer any questions they may have.
Offer tailored experiences
Chatbots integrated with your CRM can extract customer data to personalize interactions in real-time.
Retarget abandoned carts
When a consumer fails to complete a purchase, the bot can send out cart reminders and personalized offers to entice them back.
Gather customer feedback
Chatbots, unlike web forms and satisfaction surveys, collect customer feedback through conversation.
Collect valuable insights and analytics
Chatbots create systematic records of customer data in real-time to help you derive deep insights into behaviors and trends.
Scale your customer service efforts
Expand the presence of your brand globally with multilingual bots that understand 100+ languages.

Our customers

Benefits of e-commerce chatbots

Enhance your online store experience

Assist customers throughout their online shopping journey and help them find the right products with real-time support.

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Multiply revenue by upselling and cross-selling

With AI in action, chatbots understand exactly what your customers need and make high-value product recommendations.

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Leverage conversational marketing

Push the right offers at the right time with AI-powered chatbots and move your customers fater through the funnel.

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Cut-down customer support costs

Cut down your customer service costs and the calls you receive by letting chatbots handle upto 80% of repetitive customer queries.

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Solve customer queries instantly

No matter the time of the day or day of the week, e-commerce chatbots are always there for your customers.

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Popular integrations

Who can leverage our e-commerce chatbots?

Retail virtual
businesses

B2C
businesses

D2C
businesses

Product-based
SMBs

Home-grown
businesses

Service-based
businesses

Online-only
businesses

Businesses on social
media

Why choose Yellow.ai’s e-commerce chatbots?

Omnichannel customer experience

Proprietary NLP engine

Proactive multilingual support

Customizable and scalable

Advanced contextual understanding

Live agent hand-off

Customer analytics

Easy integrations

No code development

We win, when our customers win!

“The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“The Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

Ready to build an exceptional retail experience?