Ever wondered how your enterprise could leap ahead with advanced AI features? Here’s our monthly round up of latest product features updates that can transform your contact center operations and elevate customer satisfaction.
Turn conversations into customers with Chat Widget
Download transcripts for a comprehensive conversation record
Bot users can now effortlessly download chat transcripts directly from the chat widget. Get direct access to the entire conversation history with the bot in a convenient plain text (.txt) format. The downloaded transcripts provide comprehensive details: Bot name, user name, timestamp and conversations.
Effortless file retrieval for users
The bot users can now seamlessly retrieve their uploaded files via the platform by simply clicking on the provided hyperlinks.
Streamline widget styling across all environments
You can now efficiently publish the Widget Panel, Bot Icon, and Settings options on the Chat Widget setup page. It eliminates the need for repeated setup, all the while ensuring that branding style is maintained across environments.
Optimized live bot page
The live bot page has been optimized with the following features:
- Integration with Chrome extension
The LiveBot page has been enhanced with a Chrome extension feature. Users can seamlessly test bot functionalities across various web pages directly from the LiveBot page.
Users can now easily access docs.yellow.ai and community.yellow.ai directly from the LiveBot page. This update enables navigation to help doc and community forums for support and information.
Build and test smarter chatbots in Studio
New enhancements in Dynamic Chat node
The Dynamic chat node has been enhanced with the following features:
1. Fetch dynamic data in interactions through workflows:
We’ve introduced the capability to include workflows (such as APIs, databases, functions, and knowledge bases) directly from the dynamic node. This expansion in functionality unlocks exciting possibilities for dynamic conversations, all while reducing costs and addressing significant existing challenges.
2. AI prompt generator for effortless prompt creation
Yellow.ai Prompt Generator autonomously creates well-structured and effective prompts to achieve specific business goals. Click “Create prompt with AI” and input your prompt details. Upon generating, the platform will automatically create a prompt from your input and suggest additional prompts for enhancement.
Multilingual responses from KB
When the uploaded knowledge (documents, integration docs, or website) is in English, users can now enable multilingual responses through the KB. This means that bot can detect and translate responses into the end user’s language.
Enhance bot conversations with preview logs
In the Preview section, a new Debug option has been added. This tool shows logs of the tested conversation, including timestamps, IDs, and actions. This helps you review and improve the bot-user conversations.
Redefine customer interactions With Engage
Introduced new KPIs in flow campaigns report
A new KPI in the Flow Campaign report displays text replies, quick replies, call drop-off rate, call pickup rate, and more.
New events to capture Shopify return requests
Introducing a new event “shopifyReturnRequest” designed to capture return requests in Shopify. This feature helps to streamline your return-related processes, making it easier to handle tasks like notifying customers and efficiently managing your inventory.
Mobile SDK & partner app
- Enhanced YM Authentication: Protect bot conversations from unauthorized access, ensuring additional security.
- Introducing token revalidation: This functionality is introduced to revalidate the token when the authentication token expires.
- Real-time bot payload updates with sendEventToBot Function: Add or update bot payload data after initialization to keep bot’s data updated throughout its interaction within the app.
- Revamped My Chat UI: My Chat UI in the agent app has been improved to provide an easier and quicker experience for agents.
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