Yellow.ai named a Major Player in 2024 IDC MarketScape for Front-Office Conversational AI Software

Yellow.ai, an AI-first customer service platform, offers enterprise conversational AI technologies and services, APIs, and low-code tools for deploying integrated customer communication across channels.

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Discover why Yellow.ai was named a Major Player in providing conversational AI solutions for front-office customer service.

What makes Yellow.ai a good choice for enterprises

Quick setup with cost savings

Yellow.ai’s no code builder, coupled with pre-built industry and channel templates expedites deployment, be it on-cloud or on-premise, while cutting operational costs by 60%

Higher efficiency via automation

Automate 90% of routine customer and employee queries, and hand off complex queries to humans to uplift agent productivity by 50%

Built for accuracy and speed

Our in-house LLM, YellowG ensures <1% hallucinations with an average response time of 0.6s.

Seamless omnichannel support

Offer consistent support across voice, digital, and messaging channels with our customer data platform, across 135+ languages, boosting CSAT by 40%.

We've been called gamechangers for a reason.

The most trusted & award-winning AI platform out there.

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Gartner Yellow.ai Named a Challenger in 2023