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Facilitate Effortless Order Management with FMCG Chatbots

Dramatically improve staff efficiency by forecasting orders based on prior orders, instantly verifying the order with the shop and promptly entering the order into the system with the help of an FMCG chatbot.

Facilitate Effortless Order Management with FMCG Chatbots

Win with FMCG chatbots



Growth in rnlead-generation



Operational costrnreduction



Users prefer interactingrnwith chatbots



Consumer queries self-served with chatbots

Top industry use-cases of FMCG Chatbots

Order forecasting
AI in the FMCG sector assists in creating order forecasts based on previous orders, rapidly confirming the order with the store and placing the order in the system.
Data collection
Chatbots efficiently collect data and transform it into valuable information for businesses to employ in their marketing and sales strategies.
Multilingual adaptation
Connect with customers in their native languages with chatbots that can train in multiple languages.
Seamless checkout experience
Simplify checkouts by integrating AI-powered chatbots with payment interfaces, allowing consumers to pay without leaving their screens or abandoning their carts.
Order management
Help customers make, modify and cancel orders with hassle-free order management.
Lead generation
Engage, qualify and convert leads through conversational AI ads and retargeting campaigns across channels.
Initiate payments and refunds
AI chatbots can quickly initiate payments and resolve user queries regarding payments or refunds for orders.
Customer feedback
Improve your NPS by collecting timely customer feedback via intelligent chatbots.

Our customers

Benefits of FMCG chatbots

Integrates with multiple platforms

AI-enabled chatbots can be used on various communication channels, including social media, instant messengers, or websites, as part of an omnichannel strategy.


Communicates with multilingual users

AI-powered FMCG chatbots provide all users with the same communication experience and can handle hundreds of chats in many languages simultaneously.


Saves time and money

Chatbots handle basic and repetitive activities that would be impossible for human operators to complete saving time and money.


Improved agent productivity

Self-serve customer queries freeing up agents to focus on complex issues. Witness a 30% increase in human agent productivity.


Increased upsell and cross-sell

AI chatbots recommends relevant products based on the customer’s preferences, which boosts up-sell and cross-sell along with the existing order.


Increased customer retention

With advanced integrations and features, chatbots are well known for increasing customer service quality and customer retention rates.


Popular integrations

Who can leverage our FMCG chatbots?

Cosmetics companies

Grocery stores

Health and hygiene stores

Medicine stores

Why choose Yellow.ai’s FMCG chatbots?

Facilitate Effortless Order Management with FMCG Chatbots

Omnichannel customer experience

Proprietary NLP engine

Proactive multilingual support

Customizable and scalable

Advanced contextual understanding

Live agent hand-off

Customer analytics

Easy integrations

No code development

We win, when our customers win!

u0022The Yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.u0022

Ananth Prakash

Project Director

u0022Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.u0022rntttttttt
shoppers stop

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”
waste connections inc

Eric Hansen


“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”
bharat petroleum

Strategic Initiative team

u0022We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.u0022

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

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