Envision by yellow.ai is a one-of-its-kind content property with customer experience at the center of it all. The objective of this property is to envision the future of AI and its role in revolutionizing customer experience. We aim to bring together luminaries, thought leaders, influencers, and industry experts under one roof to share their unbiased opinion on the impact of AI.

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Sneak-peek into the events!

Sneak-peek into the events!

Envision the Future
of Retail & E-commerce

The pandemic changed customer shopping behaviors dramatically overnight -and they’re not changing back. In fact, customer expectations for seamless, on-demand digital services are only increasing.

The upcoming festive season will bring new challenges and new growth opportunities for retailers and ecommerce players across the globe, with CX being a key differentiator to capture market share.

Keynote: How Zalora is preparing itself to stay ahead of the game this virtual shopping season

Kannan comes with over 15 years of experience in leadership roles at companies such as Groupon, Shell, and several others. Learn how his team at Zalora is planning to take on the shopping spike this holiday season by fine-tuning their digital customer engagement strategy.

Virtual Coffee table

How AI is transforming the retail space amidst a pandemic

Sanjay Kumar Tripathi

Chief Digital Officer

Pranshu Rastogi

CX Head

Prakash K. Mohapatra

Global Marketing Leader

Kartikeya Singh

Director, IT

Vach Pillutla


Nitin Agarwal


Neil Barman

Chief Growth Officer

Expert Session: Generate more business with Instagram Messaging

With over 5 years of experience, Ekta has worked with popular brands such as Facebook, Zomato, Uber, and Deloitte. Unlock the key to leveraging Instagram as a marketing channel to better the retail experience for your customers.

Win a Free Instagram Bot

Share an interesting idea of how your brand will use Instagram messaging on [email protected]

And 5 coolest ideas win a free bot from Instagram & Yellow.ai *T&C apply

Case Study
Justin Joseph

Head of Digital, Marketing & CRM, S.E.A.

Maneesha Bhusal

Director, Head of Customer Experience

What you will learn at Envision - The Future of Retail
and E-commerce?

Whether you're a brand founder, CEO, CIO, product manager, growth marketer, Customer Support Head, or any other key decision maker - we can guarantee you'll have priceless insights to take home, and much more you can act upon


Learn directly from industry experts on Future Proofing Brands with Conversational CX: how it'll impact brands and customers and how you can leverage it to drive conversions, impact and offer a differentiated value proposition to break through the clutter of the festive season.


Not sure where to start? Learn how to engage customers with an AI-powered digital assistant that captivates users, delivers actionable insights and drives conversions. Take home practical, do-able tips that'll give you a great launchpad to kick off your CX automation journey.


You'll learn how to integrate Conversational CX into your brand strategy, and see results right from the get-go. Our experts will answer everything you’ve wanted to know!

Chapter 01

The Future of Voice AI

Join 10+ industry experts and 5 intriguing sessions in a quest to find out if voice AI really is the future of businesses or just another hype!

1hr 15 minutes

Keynote: Will Voice AI Make or Break Your CX?

Riyaz Ladiwala
Senior EVP &
Head of Technology & Operations

Riyaz is Senior Executive Vice President at Edelweiss and currently heads the tech and operations function at Edelweiss Wealth Management. He comes with over 25 years work experience in finance. He helped build the first equity and personal finance web properties in India and has played a key role in defining and delivering the overall technology architecture and strategy at Edelweiss Wealth Management.

Expert Opinion: The Role of AI in Digital Transformation

Kane Simms
Founder, VUX World | Speaker and host

Kane Simms is one of the world’s premier voice strategists, working with top brands on conversational AI and digital transformation initiatives. He’s the founder of AI consultancy and leading podcast, VUX World, is a Harvard Business Review-published thought-leader, voted in the top 10 voice AI influencers by Voicebot ai. He's a speaker, a conversation design trainer and one of the voice AI industry's most well-known personalities.

Case study

Arjun S

Arjun has 20+ years of experience and has led corporate & retail business for several notable companies

Varun Vijaygha
Global Lead – Voice Bots

Varun is a customer & quality focused professional with 16+ years of experience in building strategic alliances.

Platform Demo

Experience a short live platform demo, and explore how easy it is to get started with yellow ai no-code platform.

Roundtable Discussion: Is Voice AI the Future or A Fad?

Sridhar Subbaraman
Co-founder & CEO

With 30+ years of experience , Sridhar has worked in key roles in a number of renowned insurance companies.

Sudhir Rao
Director - Partner Technology

Sudhir comes with experience of over 20 years. He has assumed various roles in companies like Novell, Microsoft, HP, Cisco and Compaq solutions

Bradley Metrock

Bradley is the CEO of Project Voice, a company that drives global business for voice tech and conversational AI companies with over 20 years of experience

Neha Verlekar
Chief Manager Business Operations

Neha comes with 15+ years of experience. She has led customer service operations for companies like Aditya Birla Health Insurance, CignaTTK, and several others.

Ashish Chauhan
VP of IT

Ashish comes with 18+ years of experience delivering IT solutions, transformation, infrastructure, project & product management in contact centre industry.

Pethachi Pichappan
VP of IT

With 25+ years of experience, he was the pioneer of IT outsourcing since 1990 and established IT outsourcing programs for Nielsen Media, KPMG and Verizon

Latest Insights

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