Generative AI-powered self-service: The future of customer support

Enterprises undergo constant digital transformation in a tech-savvy world. As the world embraces a post-COVID-19 work scenario, businesses are innovating their marketing, sales & customer support strategy. In a world where in-store shopping has become a thing of the past, attracting, nurturing and engaging customers online requires reimagining customer journeys for the current and future needs.

Organizations that create personalized, authentic experiences can underpin employee purpose, and motivate and elevate the organization-wide performance. This whitepaper delves into how conversational AI can empower you to create moments that matter most to people and the organization’s business goals.

Organizations that create personalized, authentic experiences can underpin employee purpose, and motivate and elevate the organization-wide performance. This whitepaper delves into how conversational AI can empower you to create moments that matter most to people and the organization’s business goals.

Conversational platforms are predicted to be the dominant interaction interface by Gartner. This shift is happening across all industries – and building a scalable conversational AI platform is on the agenda of every business. In this whitepaper, we break down the high-level architecture of conversational platforms – and decode what’s in it for your business.

Far from the coronavirus being Pandora’s box event for chatbots alone, it is clear that Artificial Intelligence’s role in the “call center intervention” has shown fruition in the past 18 months beyond anyone’s expectations. Having a digital strategy in place with opportunities to grow and even the possibility of a self-serve is what saved many businesses from running into the ground. And here is where chatbot automation plays a huge role. The revenue from chatbots and vice versa play hand-in-hand with one another leading to an exponential growth phase that will probably peak ~2025.

The Conversational Artificial Intelligence platform market is at a pivotal point as customers look to scale their pilots. The acceleration of digital initiatives in response to pandemic disruptions is a key trend affecting the next year’s focus areas for CIOs and transformation leaders.