How conversational AI is transforming the retail and e-commerce industry?
Engage your customers wherever they are, through conversational virtual assistants, across text and voice, for faster conversions, higher CSAT, and lasting loyalty.
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1B+
Quaterly platform conversations
25%+
Decrease in abandoned carts
25%
Annual revenue increase
$112B
In-bot e-commerce transactions
Spray and pray tactics for conversions are passé. Our NLU engine accurately taps visitors intent to better guide them, in real-time, to convert. Which makes them buy faster, buy more and come back often. Yes, just like your top performing sales agent!
Unlock a whole new ‘live-commerce’ channel where the customers can directly interact with an agent using our intuitive chat and video interface to evaluate products or push them through to checkout.
Why just leave the conversations at engagement when you can offer total customer experience automation, until payments, and beyond. Leverage our pre-integrated payment gateways like PayPal, RazorPay, Setu and more.
Create timely and multilingual campaigns to rejig customer interest (even when they leave the site) with personalized conversations on the channel of their choice for higher abandoned card recovery.
Your ‘shop’ is always open with our conversational voice and text AI! These proactive and personalized prompts can help them choose, solve their doubts, or upsell your merch. And, it’s all automated.
Handle conversations across channels and languages with the right Human + AI balance. Automate & offer 1-on-1 attention, akin to in-store experiences, to all visitors - all through a single platform.
Our conversational voice and text AI merges seamlessly with customer loyalty management for personalized promotions and rewards. Befriend your customers and realize higher life-time values from them.
Customers can book in-store appointments or schedule in-store product pick-ups through our conversational AI. Reps can even send order delivery, product or promotional updates from a single platform
Connect, engage, direct and convert your customers anywhere, anytime without the older restrictions of 'online' or 'in-store', Give your customers total conversational CX to become a truly ‘customer-first’ brand.
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Total CX automation platfrom recognized by Gartner & G2
Build an intelligent NLP powered chatbot in under 10 clicks
Excellent time to value - 60% automation in 30 days of go live
100+ languages available across 35+ text & voice channels.
100+ out of the box integrations
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Ananth Prakash
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Ishita Sharma
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Pranshu Rastogi
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Rishabh Ranjan Pathak
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
Eric Hansen
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
Strategic Initiative team
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Kannan Rajaratnam
Customer Experience and epayments Director, Southeast Asia, Zalora
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