All Blogs Launches One-click Integration With Salesforce CRM

August 20, 2021  •  3 minute read CX platform is proud to launch the integration with the world’s leading CRM software, Salesforce!

This is going to help brands & enterprises collect crucial info & leads from chatbots & voice bots and push to Salesforce CRM in a hassle-free manner.

Connect with SF the single sign-on way! The SSO integration helps enterprises connect with their Salesforce account in seconds

From our platform, login in to your SF account and you’re done. Wow!

Workflow automation to build SF-connected bot journeys 

We believe that users with business context can build phenomenally relevant bot journeys that convert. 

With workflow automation, any business user such as customer success manager, support folk, or a marketer can build relevant bot journeys. In addition to building no-code bot journeys, they will be able to connect third-party apps into bot journeys with zero code.

This way, business users can connect Salesforce CRM with relevant journeys such as lead collection. 

What can you do with Salesforce integration?

Some powerful use-cases we can harness:

1. Lead collection 

Seamlessly collect significant customer info on bots  and transfer to Salesforce CRM

2. FB Lead ads to SF already supports FB’s lead ads connect. On top of that, the leads that get collected on FB can be auto-forwarded to Salesforce CRM

3. Data transfer between SF objects and

Integration allows pulling and pushing operations of data between SF objects and platform. 

4. Both default and custom objects of Salesforce can be worked upon

What’s next? Listening to Salesforce events will soon support listening to various Salesforce state change events. Critical communication can be shared as notification to relevant business stakeholders in real-time on messaging channels like WhatsApp, SMS. This can be so powerful in helping stakeholders stay on top of state changes in the Salesforce CRM account.

For example, if a customer record or appointment record is edited by a salesperson, prompt info can be sent as notifications to the sales managers. is the world's leading enterprise-grade conversational AI platform that unlocks business potential at scale. It is powered by Dynamic AI Agents to deliver human-like interactions that boost customer satisfaction and increase employee engagement across 35+ voice and text channels and in 135+ languages.
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