Customer Support | Retail

Sephora Enhances Digital Experiences Through Conversational AI

One of the first ones to innovate in digital retail by combining the in-store and online teams into an omni-retail department.

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self-service of queries,
in game

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%

Self-Serve Experience

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Increase in upsell revenue

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Improvement in CSAT

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Customer Reviews

See Why Businesses Love Yellow.ai


See why businesses love Yellow.ai

“The team is proactive, accommodating, flexible & sound knowledge of the subject. They have always delivered the quality product & on timely basis.”

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“Yellow.ai is among the best platforms to create chatbot solutions. It is easy to use and almost all options can be customized as per requirement.”

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“Yellow.ai allows easy integration with portals. It has easy to implement use cases and the guided workflows function smoothly. Their cloud solution and the latest interface are amazing.”

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We win, when our customers win!

“The Yellow.ai’s conversational bot helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month.”

Ananth Prakash

Project Director

“Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers.”

Ishita Sharma

Project Director

“The Domino’s web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month.”

Pranshu Rastogi

Business Unit Head

“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%.”

Rishabh Ranjan Pathak

Lead, Digital

“The Yellow.ai chatbot has helped lower 25,000 calls coming into our call centers every month.”

Eric Hansen

CIO

“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month.”

Strategic Initiative team

“We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with Yellow.ai’s chatbot.”

Kannan Rajaratnam

Customer Experience and epayments Director, Southeast Asia, Zalora

The biggest global brands are transforming their customer experiences with Yellow.ai