How conversational AI is transforming the retail and e-commerce industry?
Yellow.ai takes your TX-automation Live - faster and better Yellow.ai's TX automation platform is agile, scalable, and robust with 24*7 support to assist you in achieving your business goals. It’s more than just LivePerson. It’s the ‘only’ solution you need.
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Voice AI is revolutionizing conversational CX and future-ready brands are deploying Voice AI to stay ahead of the curve. Yellow.ai will provide your brand a great launchpad to kick off your CX automation journey.
With Yellow.ai’s robust knowledge management features, you can enable your bot to understand thousands of pages in seconds, fetch and produce relevant information, which would help you to reduce costs, and improve customer experience.
Connect with your customers in a language that is native to them, and win their hearts. Yellow.ai’s Multilingual sentence embedding based model enables customers to train intent classification models in one language and leverage the same training data for NLU across languages.
Ditch the CRMs built for the last decade. New age enterprises have agents & VA’s work hand-in-hand, offering recommendations, validating predictions & making each other better.
Our VAs are not static. They crunch millions of anonymised conversations happening across the platform daily to improve predictions & get better with time.
Think beyond traditional support. With Engage, your agents & marketers can map user journeys & reach out to consumers proactively - at the right time, right place.
| Key feature | Yellow.AI | Liveperson |
|---|---|---|
| Omni-channel | ||
| Web and Mobile App SDKs |  Yes |
Yes |
| IVR support | Yes |
 No |
| Languages | 100+ |
40 Languages |
| Advanced NLP and ML Capabilities | ||
| Document Cognition (Search across thousands of documents) | Yes |
No |
| Integrated audience segmentation | Yes |
No |
| Platform capabilities | ||
| Native support for local languages | Yes |
No |
| Deliver documents within messages | Yes |
Yes |
| Integrated CRM and AI-powered ticketing | Yes |
No |
| Enterprise-Grade Security, Compliance and Administration | ||
| Customer-bot connector: Unlock systems of record with an agent that runs behind your enterprise firewall and facilitates secure data exchanges between on-premise systems and bot's cloud-based infrastructure | Yes |
No |
| Image processing and OCR for unstructured documents | Yes |
No |
| Build and Test Bots | ||
| Batch triggered Test automation that generates report outputs with complete logs of all API calls and request chains. | Yes |
No |
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
