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How conversational AI is transforming the retail and e-commerce industry?
Over 20+ brands have switched from Haptik to Yellow.ai
The reason is clear - Yellow.ai's next-gen Total Experience Automation platform offers scalable solutions for all business functions across 35+ text &
voice channels, assisting global brands to achieve their key business objectives.
Vice President, Enterprise (>1000 employees)
Advanced Virtual Assistant Provider (AVA) in Emerging Technologies and Trends Impact Radar:AI
Read ReportPlug & play integration with leading industry platforms, channels and languages, which enables brands to seamlessly integrate with their existing systems and tools to provide a unified customer or employee experience.
“Yellow.ai allows easy integration with portals. Their cloud solution and latest interface is amazing.”
“The capability of the bot to integrate with our internal and 3rd party applications to provide real-time information is really great.”
With over 1000+ customer deployments across 50+ countries and 15+ industries, Yellow.ai crunches millions of conversations every month. The knowledge and experience gained from our current customer base enables us to better support similar businesses.
Yellow.ai's marketplace helps accelerate time to value via helping developers and business users access a wide variety of reusable components or model bots.
“The best platforms to create chatbots solutions. It is easy to use and almost all options can be customized”
“Yellow.ai is the perfect software for building the perfect chatbot”
Conversations are complex but our user-friendly no-code platform understands the user’s personality, context & sentiment to respond with empathy.
Proprietary NLP Engine with self-learning loop & sentence embeddings that make your bots Language-Intelligent, ensuring laser sharp accuracy.
End-to-end automation for your enterprise! Automate routine queries from your customers & employees and shoot up your CSAT and ESAT scores.
83% of customers believe talking to a person to be the most important part of CS processes because voice is interpersonal, informal and inherent to human communication.
Why reinvent the wheel or start from scratch? With our pre-built, domain specific models, you can go to market with up to 98% accuracy, right off the bat! Plus, leverage Yellow.ai’s marketplace for adding components that click!
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Note: The above comparison is based on the data on Haptik’s website and our best understanding of Haptik’s platform
"The yellow.ai’s conversational BOT helps in successfully responding to more than 100K customer queries a month saving more than 10000 agent- hours/month"
Project Director
"Our bot helps in successfully responding to 28K customer queries a month and saving nearly 2K hours/month. The bot has fulfilled 10K personal shopper requests and 2K beauty advisor requests, delighting our customers"
Project Director
“The Dominos web bot helps in successfully fulfilling more than 280K customer post order queries a month saving nearly 30K hours/month”
Business Unit Head
“Dottie catered to 200K+ travelers and successfully responded to ~704K customer queries every month thereby reducing call volume to our contact center by ~15%”
Lead, Digital
“yellow.ai chatbot has helped lower 25,000 calls coming into our call centres every month”
CIO
“The Urja Bot helped us automate 7M conversations, generating 500K LPG bookings per month”
We are glad to be able to partner with like minded vendors who strongly believe in seamless customer experience while uplifting operational efficiency. We are able to handle double the volume with the same team size and support our customers with yellow.ai’s chatbot.
Customer Experience and epayments Director, Southeast Asia, Zalora
