Businesses today need to be cognizant of the various changes in consumer behaviour, where people are looking for solutions outside their realms, which brings us to the fundamental shift from a graphical user interface to the conversational interface.
Conversational platforms are predicted to be the dominant interaction interface by Gartner. This shift is happening across all industries - and building a scalable conversational AI platform is on the agenda of every business. In this whitepaper, we break down the high-level architecture of conversational platforms - and decode what's in it for your business.
Download this e-book to gain insights on:
The difference between Chatbots & Virtual Assistants
Capabilities of a Conversational AI Platform
Natural Language Processing & deep learning model
Intent matching and identification
Response generation using commerce and campaign management