Service Recover: Advanced Strategies in CX Management

Speakers
Katie Stabler

Founder & Director of CX, CULTIVATE

Gustavo Imhof

Head of CX, CXAhead

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What will you learn?

1

Service recovery: what it is and why it matters

Katie Stabler dives into an unheard aspect of offering seamless customer experience - service recovery and why it is crucial for any business

2

The golden rules to acing service recovery

Discover the key things to keep in mind when dealing with approaching the resolution of complaints or issues raised by customers.

3

Conversational AI & service recovery

Learn how artifical intelligence and service recovery go hand-in-hand while trying to mitigate customer issues and provide a seamless experience.

About Speakers

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