Service recover: Advanced strategies in CX management

Gustavo Imhof

Head of CX, CXAhead

Katie Stabler

Founder & Director of CX, CULTIVATE

Watch Now

What will you learn?

Service recovery – what it is and why it matters: Katie Stabler dives into an unheard aspect of offering seamless customer experience – service recovery and why it is crucial for any business.

The golden rules to acing service recovery: Discover the key things to keep in mind when dealing with approaching the resolution of complaints or issues raised by customers.

Conversational AI & service recovery: Learn how artificial intelligence and service recovery go hand-in-hand while trying to mitigate customer issues and provide a seamless experience.

About Speakers

Gustavo Imhof

Head of CX, CXAhead

Gus believes in creating experiences that ensures your users remember you when and where it matters the most. He has a number of achievements under his belt. Gus comes with over 9 years of experience in CX and has worked in various leadership roles.

Katie Stabler

Founder & Director of CX, CULTIVATE

Katie is passionate about all things customer. She is experienced in developing customer-focused strategies within organisations that want to focus on continuous improvement and customer care. She has launched on her own and has a very unique messaging in the CX space. She is all about service recovery and how to properly address issues.

Top trending resources

Visit Resource Library

An enterprise leader’s build vs. buy blueprint: Crafting success with the best-fit AI for customer service

Betting big on AI-first: Insights from North American customer service leaders

Lion Air Group transforms customer service for 6 airlines with 90% automation by Yellow.ai

Visit Resource Library

We've been called gamechangers for a reason.

The most trusted & award-winning AI platform out there.

Book a demo

Gartner Yellow.ai Named a Challenger in 2023