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Service recover: Advanced strategies in CX management
Gustavo Imhof
Head of CX, CXAhead
Katie Stabler
Founder & Director of CX, CULTIVATE
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What will you learn?
- Service recovery – what it is and why it matters: Katie Stabler dives into an unheard aspect of offering seamless customer experience – service recovery and why it is crucial for any business.
- The golden rules to acing service recovery: Discover the key things to keep in mind when dealing with approaching the resolution of complaints or issues raised by customers.
- Conversational AI & service recovery: Learn how artificial intelligence and service recovery go hand-in-hand while trying to mitigate customer issues and provide a seamless experience.
About Speakers
Gustavo Imhof
Head of CX, CXAhead
Gus believes in creating experiences that ensures your users remember you when and where it matters the most. He has a number of achievements under his belt. Gus comes with over 9 years of experience in CX and has worked in various leadership roles.
Katie Stabler
Founder & Director of CX, CULTIVATE
Katie is passionate about all things customer. She is experienced in developing customer-focused strategies within organisations that want to focus on continuous improvement and customer care. She has launched on her own and has a very unique messaging in the CX space. She is all about service recovery and how to properly address issues.
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