Service recover: Advanced strategies in CX management

Gustavo Imhof

Head of CX, CXAhead

Katie Stabler

Founder & Director of CX, CULTIVATE

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What will you learn?

Service recovery – what it is and why it matters: Katie Stabler dives into an unheard aspect of offering seamless customer experience – service recovery and why it is crucial for any business.

The golden rules to acing service recovery: Discover the key things to keep in mind when dealing with approaching the resolution of complaints or issues raised by customers.

Conversational AI & service recovery: Learn how artificial intelligence and service recovery go hand-in-hand while trying to mitigate customer issues and provide a seamless experience.

About Speakers

Gustavo Imhof

Head of CX, CXAhead

Gus believes in creating experiences that ensures your users remember you when and where it matters the most. He has a number of achievements under his belt. Gus comes with over 9 years of experience in CX and has worked in various leadership roles.

Katie Stabler

Founder & Director of CX, CULTIVATE

Katie is passionate about all things customer. She is experienced in developing customer-focused strategies within organisations that want to focus on continuous improvement and customer care. She has launched on her own and has a very unique messaging in the CX space. She is all about service recovery and how to properly address issues.

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