Service Recover: Advanced Strategies in CX Management

Gustavo Imhof

Head of CX, CXAhead

Katie Stabler

Founder & Director of CX, CULTIVATE

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What will you learn?


Service recovery: what it is and why it matters

Katie Stabler dives into an unheard aspect of offering seamless customer experience - service recovery and why it is crucial for any business


The golden rules to acing service recovery

Discover the key things to keep in mind when dealing with approaching the resolution of complaints or issues raised by customers.


Conversational AI & service recovery

Learn how artifical intelligence and service recovery go hand-in-hand while trying to mitigate customer issues and provide a seamless experience.

About Speakers

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