How Conversational AI is transforming the Retail & E-commerce industry – featuring Tech Mahindra

Abhinav has spent 15+ years with Insurance and Strategy consulting firms like AXA XL, Boston Consulting, and Mckinsey & Company, handling a wide variety of topics across most parts of the Insurance value-chain. He’s also spent time advising clients in the broader Financial services space, across US, Western Europe, and south-east Asia. Abhinav is skilled at designing strategy, transforming it into actions and building ‘high-powered-teams’ to make the strategy an ‘operating reality’ fast! Of late, he’s focused on pulling together a transformation journey for his organization including Heading the Data Transformation, driving broader synergies and standardization, D&I, and climate and sustainability topics. He is an avid car rally driver, a certified para-glider, and a massive sports enthusiast.

Tanmay is an experienced Management Consultant and Product Manager with 10+ years of experience in managing large scale Digital Transformation projects. Previously, he has worked with companies like JP Morgan India and HSBC Hong Kong for implementing their Global and APAC Digital projects respectively. More recently, as part of Bank’s Innovation team, Tanmay has been working with FinTech start-ups to implement their solutions to digitize Customer journeys and automate Bank’ internal processes. His area of focus has been Conversation AI, Chatbots, Speech Analytics and RPA. He is an alumnus of Hong Kong University and London Business School.

Shekar is an experienced senior technology professional focused on designing and managinglarge-scale, enterprise wide digital, automation and contact center technology transformationprograms. He has utilized 22+ years of strong leadership, problem solving and technical skills toidentify emerging technology trends, define vision and strategy, mobilize internal and externalresources, and build strong relationships with business partners and technology vendors.